Jobs at LegalZoom
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Project/Program Manager

LegalZoom
Austin
1 day ago
Create and execute Product Roadmaps, Release Plans and project work plans and revise appropriately to meet changing needs, requirements and/or capacity. Create and maintain processes and artifacts for managing intake, prioritization, planning, execution and close-out of key business initiatives. Create and maintain visual information radiators and team/program metrics that demonstrate measurable progress toward KPIs and delivery of planned work.          Assist in the development of business cases, Epics, Features, Stories or other requirement documents. Manage day-to-day operational aspects of multiple projects and scope. Effectively apply best practice methodology, inspect, adapt and enforce standards. Ensure project documents are complete, current, and stored appropriately. Understand basic revenue models, P/L, and cost-to-completion projections, and make decisions accordingly. Resolve and/or escalate issues in a timely fashion. Coach program and delivery teams in best practices of Agile delivery techniques.

Partner Manager (Business Development) Based in Philadelphia, Chicago, Dallas, Austin or Glendale, CA.

LegalZoom
Austin
1 day ago
Identifies opportunities to acquire new employer groups to sell the LifePlan offering by working with brokers/consultants, third party administrators, and direct sales to prospects within their assigned territory.  Deliver the financial performance (revenue growth) through sales by driving customer relationships, seeking partnerships and executing on sales strategy. Track, monitor and report sales pipeline. Responsible for working with account teams to retain clients on an ongoing basis and look for potential opportunities to add additional product lines to existing clients within his/her assigned territory.  Ensures that LifePlan is aggressively and competitively positioned through all distribution channels within their assigned area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results.

Document Specialist- PSD Contract to Hire

LegalZoom
Austin
1 day ago
Responsible for accurate and timely production of legal documents for the customer and/or government agencies. Meet or exceed established production quotas and quality control metrics. Adhere to established company and department policies and procedures, resolving order processing problems, and recording time measurements related to production activities. Maintain acceptable attendance record. Perform other related duties as directed.

Document Specialist – Registered Agent- Contract to Hire

LegalZoom
Austin
1 day ago
Scan documents into the Registered Agent Database. Update customer accounts via the Registered Agent Database. Forward documents to customers. Contact customers about documents received on their behalf. Contact state agencies to inquire about rules and guidelines. Accept Service of Process documents. Accept payment.

Customer Service Representative

LegalZoom
Austin
1 day ago
Assist Customers with phone and email inquiries about order status, payments, refunds and site operation, as well as provide information about LegalZoom products and services. Serve as a liaison between Customers and other departments to communicate information. Use common Customer feedback to identify opportunities to continuously improve the Customer Experience. Work on independent or cross-functional pilot teams focused on improving products and processes related to Customer Experience. Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems. Work on different product or process pilots focused on improving Customer Experience. Use a consultative selling approach; provide current & potential Customer/s with pricing and effectively close the sale. Ability to learn and position strategic partner offerings to customers based on customer’s needs. Assure quality and accurate representation of products; represent the company professionally and ensure that potential Customers have an exceptional experience

Salesforce Engineer, Lead

LegalZoom
Austin
5 days ago
Salesforce Lead Engineer, is a technical lead role to work on our current salesforce platform and help define and develop solutions for our B2B team. This position should be capable of managing requirements from Sales and Service cloud perspective and building solutions and implement them with hands on approach, aligning with our Salesforce release management process. This position will also be responsible working on Salesforce projects to build custom functionalities on Salesforce Lightning platform, including – Apex, Lighting, Visualforce, JavaScript, Data Model etc. The LegalZoom Salesforce platform is highly custom and complex environment – so we are looking for someone with sufficient experience in solving business problems, solution designing and development experience to work as a part of the SF development team. This is an opportunity to work on challenging and exciting projects as well as creating and enhancing our SF platform roadmap.

Patent Illustrator (Mechanical)

LegalZoom
Austin
5 days ago
We are currently seeking a highly motivated candidate to join our growing Intellectual Property team. The Patent Illustrator will use their mechanical and drafting knowledge/skills to prepare Patent application drawings using CAD software for submission to the United States Patent and Trademark Office (USPTO).

Trademark Document Specialist- Contract to Hire

LegalZoom
Austin
5 days ago
Every legal document tells a story, and every document we process here at LegalZoom touches a customer’s life in a very real way, whether it’s a document to help them start a business, protect an idea, or protect their family. That’s why our Document Processors are so critical. We don’t just rely on technology, but our specialists carefully review each document to ensure customer information is complete so that our customers are truly delighted by the final document they receive. Our Document Specialists are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. It’s all part of helping our customers achieve their dreams. 

Stock Plan Administration Manager

LegalZoom
Austin
6 days ago
LegalZoom.com, Inc. is seeking a Stock Plan Administration Manager to join our finance team in Austin, Texas.  This role will be responsible for the day to day activities in administering our global equity program including: all aspects of record keeping, reporting, compliance and reconciliation.  The Stock Plan Administration Manager needs to ensure the accuracy and integrity of all equity data in our record tracking systems, and be able to work closely with cross functional teams of employees.  The ideal candidate will have excellent communication skills, a high level of accuracy, ability to focus on detail and strong technical skills.

Sr. Workforce Analyst

LegalZoom
Austin
6 days ago
Analyze call center metrics. Provides proactive suggestions to business based on the data provided.. Historical forecasting Scheduling workforce both proactively and on demand to ensure appropriate staffing levels are met to meet SLAs. Create reports in excel, SQL, and Tableau to help drive efficiencies in the business.

Acquisition Sales Specialist

LegalZoom
Austin
6 days ago
Generate leads and acquire new sales. Cold calling; this is a high volume role. Increase market share through building pipeline via phone and email follow up. Research potential leads from business directories, web searches, etc. Establish/build rapport with new potential clients. Create a culture of success and ongoing business and goal achievement. Manage information and data related to customer and prospect interactions. Provide online product demonstrations to prospective clients. Able to articulate and communicate competitor differentiators to convert sales. Consistently meet or exceed quota-based performance metrics. Document, track and monitor all leads and activities in CRM. Develop and sustain knowledge of all solutions.

Certified Public Accountant CPA (Sales and Innovation)

LegalZoom
Austin
6 days ago
We are looking to recruit a dynamic, forward thinking, licensed tax professional that is passionate about the growth and success of individuals and small businesses. We want a smart and savvy individual that is looking to disrupt the Accounting industry. You must be customer and revenue-driven individual, comfortable in delivering accounting advice and assistance via new and novel mediums.

Sales Chat Specialist

LegalZoom
Austin
6 days ago
Communicate benefits and sell LegalZoom services to clients over Live Chat feature, while making outbound calls to complete purchase as needed. Focus on both qualitative and quantitative sales. Demonstrate an ability to multi-task and self-manage. Effectively manage your time to meet or exceed efficiency and output expectations. Communicate customer trends, questions, and issues to leadership so they can be addressed. Collaborate with teammates as well as legal and marketing to add or enhance approved customer-facing language. Consistently meet or exceed quota-based company performance metrics.

Sales Representatives - Inbound

LegalZoom
Austin
6 days ago
Communicate benefits and sell LegalZoom services to existing clients on inbound basis but making outbound calls as business needs are required. Focus on both qualitative and quantitative part of the sales process. Engage in new product releases and services to help educate LegalZoom customers. Consistently meet or exceed quota-based company performance metrics.

Sales Operations Analyst

LegalZoom
Austin
1 week ago
LegalZoom.com is seeking a Sales Operations Analyst to join our Sales and Business Development team. The position will have the responsibility of managing and reporting on a wide range of data, largely focused on Sales and Operations. We are seeking a highly-motivated professional with experience in operational metrics, modeling, and KPI analysis. This position will interact frequently with and support Sales, Sales Operations, Account Management, Marketing, and Finance, and offers great opportunity for growth and advancement.

Manager - Account Management

LegalZoom
Austin
2 weeks ago
We need a leader who is experienced in inspiring and providing leadership to Account Management teams.  You will implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction, and financial goals. You will also provide supervision to our team of Account Representatives and support themaintenance of accurate documentation to ensure quality customer service throughout the organization. This will include the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. You must be able to work a variety of shifts as needed and be on-call for the center.  The ideal candidate will have highly effective skills in communication as well as a proven track record in problem-solving, team building, call center operations, and technical management.

Quality Assurance & Compliance Specialist

LegalZoom
Austin
2 weeks ago
We are looking for enthusiastic, energetic self-starters to join our Quality Assurance & Compliance team! Our purpose is to cultivate exceptional customer experience through trendsetting practices. You will work behind the scenes and have face-to-face interaction with employees and managers.

Document Specialist- EP

LegalZoom
Austin
2 weeks ago
Responsible for accurate and timely production of legal documents for the customer and/or government agencies. Meet or exceed established production quotas and quality control metrics. Adhere to established company and department policies and procedures, resolving order processing problems, and recording time measurements related to production activities. Maintain acceptable attendance record. Perform other related duties as directed. Take direction from Leads, Supervisors, Assistant Managers and/or Managers as required.

Personal Services Division: Lead, Production – PSD (fulfillment operations)

LegalZoom
Austin
2 weeks ago
Responsible for accurate and timely production of legal documents for the customer and/or government agencies with no less than 50% contribution to daily order fulfillment. Take direction from Assistant Managers and/or Managers as required. Serve as first point of contact for on-the-floor escalations. Assist with new and on-going training and related activities as directed by management. Assist with role assignments, projects and coordinate projects/secondary activities for employees as directed by management. Proactively seek methods to increase team efficiency and quality. Provide support to Sales Specialists, Customer Care and other cross-functional teams with problem solving and resolution. Assist with leading team meetings and Lunch and Learn sessions when asked. Ensure the team is complying with company, department, and team rules and guidelines. Make recommendations to Manager about disciplinary actions.

Workforce Analyst

LegalZoom
Austin
2 weeks ago
LegalZoom.com is seeking a Workforce Operations Analyst to join our team. The Workforce Operations Analyst reports to the Manager of Workforce Management and is part of the Call Center Operations Organization. Ideal candidate will have schedule availability between the hours of 10am-9pm, M-F with some weekend and extended hours, as needed.

Salesforce Developer

LegalZoom
Austin
2 weeks ago
LegalZoom.com is seeking a Salesforce Developer to join our team. The Salesforce Developer will be part of a team responsible for building multiple enterprise custom Salesforce applications as well as maintaining the current implementation.  These applications will interface with home-grown LegalZoom applications, data services as well as third party applications.

Trademark Post Filing Agent

LegalZoom
Austin
2 weeks ago
If you are a detail-oriented people person looking to launch a fast-paced career at the intersection of law and technology, we would love to talk to you. LegalZoom Global Services is looking for a Trademark Post-Filing Specialist to help us grow our portfolio of trademarks. The incumbent must enjoy analyzing complex legal documents, reading, writing, meeting tight deadlines, and working with attorneys in a fast-paced environment.

Trademark- ALTM- Contract to Hire

LegalZoom
Austin
2 weeks ago
We’re seeking bright, talented, creative people with passion to join our growing team—the kind of people who see opportunity in the face of challenge and who enjoy a fast-paced, team-centered work environment. Since our founding in 2001, we continue to maintain a casual, diverse, friendly and supportive work culture that genuinely appreciates good ideas, values every team member and provides opportunities for advancement. We offer competitive salary packages and believe in rewarding those who go the extra mile. In addition to all the basic benefits (medical, company-matching 401(k) retirement plan, flexible spending accounts, and more), we offer perks way outside the norm that make up our fun and inclusive Zoomer culture (paid birthday holiday, employee referral program, Metro passes, casual dress code, employee appreciation events, and much more).