Social Solutions Careers In Austin, Texas
6

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Data + Analytics
Dev + Engineer
Operations
Sales
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Tier 2 Customer Support Specialist

Social Solutions
Austin
17 hours ago
+26
Achieve proficiency with ETO software functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce.

Inside Sales Representative

Social Solutions
Austin
20 hours ago
+26
Develop new leads through research, cold-calling, networking, and strategizing with contacts and prospects for nonprofit agencies within your territory. Maintain a healthy pipeline through follow-up calls, emails, and social media. Present and demonstrate product via Zoom. Contact leads provided by the Business Development team. Manage a business plan for a designated geographical region by keeping prospect records current and active in Salesforce. Partner with Solutions Specialist team for complex demos. Meet monthly, quarterly, and annual revenue goals.

Implementation Consultant

Social Solutions
Austin
2 weeks ago
+26
The Services Solutions Consultant works closely with Project Managers, Developers, and other resources as needed, to assess, design and implement SSG's software solutions. The primary responsibility of the Services Solutions Consultant is to design and implement the solution that meets the customer's requirements taking into consideration interfaces, data migration, customizations, and other diverse elements of the total solution. This role will establish, use, and educate others regarding best practices in the application(s). This role is responsible for the overall customer-specific solution's quality, scalability and usability, providing oversight for the design of a system that meets and exceeds customer expectations. Services Solutions Consultant are expected to acquire and maintain expertise in the full suite of ETO and/or Apricot products, modules and features such that new, creative and previously unchartered paths to achieving customer requirements are pursued.

DevOps Engineer

Social Solutions
Austin
2 weeks ago
+26
Lead the charge on identifying and resolving performance bottlenecks for cutting edge technologies. Adapt application monitoring, alerting, and capacity activities to the needs of our business. Engage with our Engineering teams and work side-by-side with them to tune our cloud offerings to provide maximum value to our clients. Develop performance testing plans and strategies including test objectives, types of required tests, scenarios, etc. Write new code for deployment, monitoring, and configuration of our cloud product offerings. Automate maintenance and monitoring of our AWS infrastructure. Proactively identifying trends, determining root causes, and initiating appropriate action to resolve issues. 

Business Operations Analyst

Social Solutions
Austin
2 weeks ago
+26
· Support a Professional Services team consisting of Project Managers and Professional Services Consultants. · Develop and manage all project templates and process documentation in collaboration with Professional Services Operations Manager. · Prepare implementation resource assignment and schedules, report on PS staff utilization. · Onboard and train staff on established FinancialForce processes. · Report on progress of projects, resource workload, and serve as central point of contact for data information for professional services team. · Assign projects to Project Managers according to workload and current team utilization rates. · Work with the Professional Services Leadership Team and members of Executive Team to report on PS metrics, progress, and status.

Tier 1 Customer Support Specialist

Social Solutions
Austin
2 weeks ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects. Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.