Jobs at Social Solutions
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Administrative Assistant (Front Desk)

Social Solutions
Austin
16 hours ago
+26
Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate's voice mailbox when the associate is unavailable. Monitors visitor access and issues badges when required. Greets and directs visitors to the company. Takes and retrieves messages for various personnel. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.  Receives sorts and forwards incoming mail. Maintains and routes publications. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.). Assists in the ordering, receiving, stocking and distribution of office supplies.

Director, Enterprise Sales

Social Solutions
Austin
2 days ago
+26
We're looking for a mission and results driven coach and mentor who leads with conviction and enjoys developing sales professionals into over achievers. You're polished when it comes to assisting in the sales process and driving the team towards high sales performance. This innovative leader will manage a team of 5-7 Enterprise Sales Executives who are responsible for developing and closing new business opportunities with prospects within their

Tier 1 Customer Support Specialist

Social Solutions
Austin
4 days ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

Lead Data Scientist

Social Solutions
Austin
6 days ago
+26
The Data Science team proactively leads and collaborates to identify the most valuable problems to solve, constructs a Roadmap to delivery, and executes our plan. The Lead Data Scientist will build and own the Data Science Roadmap in conjunction with the Product team at Social Solutions. Outputs from the Data Science team models will feed into the Product portfolio, aiding tens of thousands of service providers in their decision-making processes. The Lead Data Scientist will be a player/coach on the team, mentoring and leading analysts while delivering these incredibly valuable outputs across our organization. This role will also have direct involvement with the leadership team at Social Solutions, providing strategic guidance as well as tactical deliverables.

Corporate Recruiter

Social Solutions
Austin
6 days ago
+26
Effectively supporting full cycle recruiting including sourcing, applicant testing, interviewing, presenting, conducting background checks, and closing qualified entry-level to executive-level candidates as assigned by the Recruiting Manager. Providing excellent applicant and internal customer management service. Developing recruiting materials and strategies that ensure a successful search. Writing and coordinating organization of web page content; creating Applicant Tracking System requisitions and job board postings, and position-specific screening questionnaires. Assisting company wide recruiting projects and serve as back-up staff/leadership as needed. Keeping the hiring manager up-to-date throughout the process and overtime building a credible and collaborative relationships.

Advanced Support Consultant

Social Solutions
Austin
6 days ago
+26
The Advanced Support Consultant (ASC) is responsible for providing superior reactive and proactive support for customers who have purchased premium support packages or are a top tier paid support customer. The ASC will be responsible for adhering to a clearly defined statement of work, which may vary depending on the customer's needs.

Client Success Manager

Social Solutions
Austin
1 week ago
+26
Social Solutions is seeking a Client Success Manager to own the ongoing client experience, with a focus on ensuring the deep and successful adoption of our suite of SaaS products for nonprofits, and driving long-term value aligned with our clients' mission-focused outcomes. You will monitor the ongoing health and satisfaction of your book of clients and establish a cadence for client interactions that ensure each client is fully optimized on their existing deployed solutions and successfully renews. 

Inside Sales Representative

Social Solutions
Austin
1 week ago
+26
Are you an energized and enthusiastic "hunter" who is thriving to expand their sales career to the next level at an industry-leading organization? Are you a savvy inside sales representative who is a natural closer? Do you like money? If so, keep reading! What You'll Do Develop new leads through research, cold-calling, networking and strategizing with contacts and prospects for nonprofit agencies within your territory Maintain a healthy pipeline

Associate Software Engineer

Social Solutions
Austin
1 week ago
+26
Social Solutions' rapidly growing Software Engineering team is looking to hire a Full Stack Software Engineer. This role focuses on the design, development, and deployment of our SaaS software platform solutions. Applying a strong technical and product lifecycle understanding, this Engineer will partner with other developers and technology operations teams to create and maintain Social Solutions' software products.

Project Manager

Social Solutions
Austin
1 week ago
+26
Coordinate internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget. Develop and maintain positive relationships with customers, colleagues and sub-contractors. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation. Develop a detailed project plan to track progress. Use appropriate verification techniques to manage changes in project scope, schedule and costs. Measure project performance using appropriate systems, tools and techniques. Report and escalate to management as needed. Manage the relationship with the client and all stakeholders. Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors.

Account Manager

Social Solutions
Austin
1 week ago
+26
Establish and Maintain Relationships with Key Accounts. Develop & Execute Continuous, Client-Based Communications Strategy. Consult and Advise Software Users for maximum utilization. Manage Critical Needs Analysis, Value Proposition Design and Solution Formulation. Develop Strategic Account Plans for Existing Customers to Project 3-5 year growth terms.

Engineering Manager

Social Solutions
Austin
1 week ago
+26
Own, oversee, and execute the development, testing, deployment, and delivery of large-scale software applications. Mentor and coach a team of software engineers. Recruit, retain and develop exceptional engineering talent. Deliver robust and scalable solutions, incorporating in new technologies as appropriate. Use Agile project management methodologies to provide technical leadership and project management for all aspects of the software development lifecycle (SDLC). Ensure successful and timely completion of projects. Cultivate a positive company culture that values cross team collaboration and trust.

Sales Representative

Social Solutions
Austin
2 weeks ago
+26
What You’ll Do Develop new leads through research, cold-calling, networking and strategizing with contacts and prospects for nonprofit agencies within your territory Maintain a healthy pipeline through follow-up calls, emails and social media Present and demonstrate product via GoToMeeting Manage a business plan for a designated geographical region by keeping prospect records current and active in Salesforce Meet monthly, quarterly and annual revenue goals

Software Engineer

Social Solutions
Austin
2 weeks ago
+26
What You'll Do Write, test, and maintain awesome code. Delight our clients by creating awesome cloud software. Collaborate with your peers in Product Development. Innovate! Find new and exciting ways to use emerging cloud technologies to improve our web based products. Teach! Coach your more inexperienced peers on all aspects of being a world-class software developer. Maintain up-to-date knowledge of new technologies and their applicability to Company products.

Training Associate

Social Solutions
Austin
1 week ago
+26
Develop and update written training materials Create, edit, and produce training videos and MicroLearnings. Manage a busy schedule of virtual trainings. Travel onsite for customer trainings, as needed. Achieve proficiency with ETO and Apricot software functionality.

Solutions Specialist

Social Solutions
Austin
1 week ago
+26
A Solutions Specialist is an integral part of the Sales and Account Management teams and is responsible for the technical and functional knowledge of all Social Solutions' software products. The Solutions Specialists serve as a liaison between the Sales/Account Management teams and the hosting operations/network, development, and product teams. The Solutions Specialists will provide prospects and current clients with demonstrations of our Apricot and ETO software product offerings and provide all necessary technical and functional responses to prospect inquiries. This position accommodates remote employees and occasional travel is required.

Lead Generation Specialist

Social Solutions
Austin
2 weeks ago
+26
Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers). Assist in optimizing our marketing automation and lead nurturing processes through email, content, and social channels. Optimize the lead-to-customer conversion rate and increase funnel efficiencies. Manage and build various email lists and campaigns, including the design templates, calls-to-action, and content used in your email sends. Segment lists based on behaviors like past email engagement and website interactions (content downloads, site page visits, etc.). Work to minimize list decay and unsubscribes while increasing productivity of our email sends. A/B test and continually measure the performance of these conversion assets. Analyze and interpret what behaviors and patterns make customers successful and more likely to be retained by the company.

Business Development Representative

Social Solutions
Austin
2 weeks ago
+26
Are you eager to begin your career in sales with an organization that is passionate about helping nonprofit organizations transform lives? Does working on a team that's highly visible across our sales organization excite you? Are you mission-driven, detail-oriented, energetic, and proactive? If so, keep reading! What You'll Do Conduct prospecting and qualification efforts for leads generated through a variety of marketing programs and have a

Marketing Content Senior Specialist

Social Solutions
Austin
2 weeks ago
+26
Do you have a knack for writing outstanding content and a comprehensive understanding of the impact content has on demand creation? Do you have a passion for learning the ins and outs of the nonprofit industry? Are you excited about being the company's voice across a wide variety of content? We're looking for someone who not only loves to write, follow industry trends, and come up with fresh ideas on the daily, but who understands the B2B

Sales Manager

Social Solutions
Austin
3 weeks ago
+26
Do you enjoy the thrill of sales? Are you looking to take the next step in your career? If so keep reading!  What You'll Do Lead and inspire the Insides Sales team toward effective goal and quota attainment Maximize sales teams' effort by coaching, training, and managing each team member to their fullest potential Provide support and direction for team's sales efforts with strategizing in their region and closing deals on target Work with the

Associate Software Engineer

Social Solutions
Austin
3 weeks ago
Contribute to a scrum teams that designs, develops, and deploys software programs for SSG Clients. Apply extensive knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications and databases according to provided requirements. Guide other team members to build new functionality within an existing software architecture and envision future improvements to the architecture. Assist in the development of short, medium, and long term plans to achieve strategic objectives.