Jobs at Wise

Own technical relationships for strategic Wise Platform partners after launch. Diagnose and resolve complex API, webhook, authentication, data flow, and integration issues; coordinate with Engineering, Product, Support, and Account Management; manage technical account health, SLAs, migrations, incidents, and feature adoption; surface partner feedback; and develop scalable documentation, tooling, and technical account management processes.

Lead Wise Business marketing growth across the US and Canada. Own regional strategy, execution, budget allocation, GTM development, market insights, acquisition channels, partnerships, and performance outcomes. Partner with global channel, Product, Engineering, Analytics, and Data Science teams to run experiments, optimize CAC/LTV and payback, support sales-assisted and self-serve funnels, and shape product positioning and launches for SMBs and startups.

Lead Wise’s North American business operations strategy, overseeing regional servicing performance, operational improvement, automation, capacity planning, location strategy, and KPI execution. Manage BizOps leaders and a matrixed support organization, partner with product teams to build scalable servicing infrastructure, represent operations to regulators and the board, support market expansion, and develop local operational talent and ways of working.

A one-day immersive career program offering women and non-binary individuals hands-on workshops, job shadowing, networking, and exposure to engineering and analytics paths in fintech. Participants will connect with technical specialists and industry leaders at Wise’s Austin office. The program is designed for Texas-based students, recent career changers, and professionals returning after a career break who have a basic understanding of engineering or analytics and want to build technology skills.

Owns growth analytics for North America, focusing on pricing optimization, customer price elasticity, experimentation, causal inference, and customer lifetime value. The role builds semantic data layers, scalable pipelines, benchmarking systems, and retention models while guiding product and pricing strategy. It also communicates insights to commercial, finance, marketing, and product stakeholders and mentors junior analysts.

Own SMB demand strategy for Wise Platform’s North American Payouts team by managing inbound leads, executing outbound prospecting, building scalable routing and handoff processes, maintaining accurate CRM data, and closing small, high-velocity deals. The role reports to the Head of Payouts, is based in Austin with flexible remote and office work, and requires approximately 20% travel to New York.

Process end-to-end U.S. and international payrolls, ensuring accurate inputs, validations, reconciliations, reporting, journals, compliance, audits, and timely payments. Manage payroll vendors, resolve employee and provider inquiries, maintain documentation, support regulatory responses, and improve global payroll processes. Serve as a subject matter expert on payroll regulations while collaborating across regions and contributing to scalable procedures and operational efficiencies.

Own the North American SMB product strategy and 12–24 month roadmap at Wise. Lead customer research, advisory council development, feature execution, metrics, pricing optimization, and cross-functional collaboration across regional and global product, engineering, finance, compliance, and marketing teams. Drive growth of Wise’s business account proposition and develop new revenue opportunities including SMB credit, working capital, and supplier onboarding.

Own the Americas customer lifecycle marketing strategy, leading a team and developing automated CRM journeys that improve activation, cross-sell, retention, conversion, churn, and lifetime value. Partner with Product, Marketing, Analytics, Regional, Creative, and Engineering teams to align customer communications with product priorities. Use cohort analysis, A/B testing, dashboards, and incremental-lift measurement to guide strategy and demonstrate commercial impact.

Own controllership, month-end and year-end close, reconciliations, financial controls, regulatory reporting, statutory audits, and financial statement support. Partner with FP&A and cross-functional teams on budgeting, forecasting, KPI reporting, unit economics, and decision support. Improve finance processes, documentation, automation, and scalability while supporting geographic and product expansion in a regulated fintech environment. Initially an individual contributor, the role is expected to build a team or manage external providers.

Leads Wise’s North American influencer strategy, including regional planning, budgets, forecasting, creator partnerships, and performance optimization. Directly scales Canadian influencer marketing and develops Wise Business influencer programs targeting small businesses, entrepreneurs, and freelancers. Partners with US and global teams, agencies, creators, platforms, and internal stakeholders while ensuring regulatory, disclosure, brand-safety, and procurement compliance. Uses testing and analytics to identify effective creators, messaging, formats, and commercial models.

Own the post-sale lifecycle for North American enterprise payouts accounts, including partner onboarding, API integration go-lives, account health, technical issue triage, and revenue expansion. Drive adoption across payment corridors, currencies, payout flows, and business units. Build onboarding playbooks, health frameworks, QBR processes, escalation paths, and operational workflows while monitoring compliance and transaction metrics.

Manage and expand Wise Platform relationships with fintech and banking partners across North America. Own account strategy, retention, upsell and cross-sell opportunities, revenue growth, contract negotiations, partner adoption, QBRs, and stakeholder engagement. Collaborate with Customer Success, Product, Delivery, Risk, Compliance, and Pre-Sales teams to deliver payment API solutions, build pipelines, identify growth opportunities, and execute data-driven account plans.

Lead enterprise business development for Wise Platform across North America. Build pipeline, win strategic bank and fintech partners, and manage complex deals exceeding $500,000 ARR through 6–12 month sales cycles. Develop C-suite relationships, apply consultative selling, coordinate Product, Legal, Engineering, Compliance, and Implementation teams, and provide market insights to influence product, pricing, and go-to-market strategy.

Own new business development for mid-market payout accounts across North America. Build a self-generated pipeline, manage 30+ named accounts, lead API-focused technical discovery, develop quantified business cases, navigate compliance, negotiate commercial terms, and drive complex deals through signature. The role targets content licensing, royalties, creator economy, and gig-economy platforms processing cross-border payments, while contributing to pricing, messaging, demos, and sales playbook development.

Provide phone, chat, and email support for customers with asset, investment, and financial product inquiries. Resolve complex issues with empathy, sound judgment, and minimal escalation while meeting performance targets. Maintain accurate records, follow security and privacy procedures, apply knowledge of financial instruments and regulations, and contribute to knowledge sharing and process improvement. The role requires flexibility for varied shifts, including weekends and public holidays.

Own the Americas customer lifecycle marketing strategy across North and Latin America. Lead a team, develop automated CRM journeys, and drive activation, cross-sell, retention, conversion, churn reduction, and customer lifetime value. Partner with Product, Marketing, Analytics, Creative, and regional teams to align communications with customer needs and product roadmaps. Use cohort analysis, A/B testing, dashboards, and incremental-lift measurement to guide strategy and execution.

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, business reviews, success plans, and process improvements. Analyze data to reduce operational issues, improve transfer success, and minimize churn. Partner with Account Management, Product, Engineering, Compliance, Legal, and other teams while influencing senior partner stakeholders and advocating for platform improvements, API integrations, and scalable operational solutions.

Lead Wise’s growth strategy in Canada, owning customer acquisition, contribution margin, go-to-market positioning, channel mix, and marketing budget allocation. Partner with global channel, growth, analytics, science, and product teams to execute campaigns, optimize performance, run incrementality experiments, and shape product improvements using Canadian customer insights. Review channel strategies, understand customer conversion drivers, and influence cross-functional stakeholders in a matrixed environment.

Leads Wise’s regional AML investigations function of approximately 200 employees, setting investigative strategy, managing performance and KPIs, filing SARs/STRs, mitigating financial crime risk, and ensuring regulatory readiness. Partners with product, engineering, compliance, and operations leaders to improve risk tooling, automate investigations, scale capacity, identify emerging threats, and maintain alignment with global AML standards. Oversees audits and regulatory exams while developing high-performing investigative teams.