Jobs at Wise

Analyze customer behavior, funnels, feedback, experiments, and product metrics to guide prioritization and feature decisions. Build and maintain data models and dashboards using SQL, Python, and analytics tools; evaluate A/B tests and pre/post comparisons; identify product opportunities; and communicate recommendations to product managers, engineers, and regional teams. The role also involves using AI tools responsibly while validating data, logic, and conclusions.

Leads Wise’s North American influencer strategy, including regional planning, budgets, forecasting, creator partnerships, Canadian market growth, US strategic support, and Wise Business influencer initiatives. Develops performance-driven programs, manages agencies and partners, ensures regulatory compliance, and uses testing and analytics to scale customer acquisition. The role is hybrid in Austin and collaborates with global and regional teams.

Lead North American commercial pricing strategy: set prices, build proposals for new and existing products, run pricing experiments, manage quarterly pricing processes, analyze product margins and customer profitability, and partner cross-functionally with Finance, Product, Marketing, and local teams to ensure transparent, scalable pricing frameworks.

Partner with commercial and delivery teams to build scalable reporting, KPIs, dashboards and forecasts. Analyse sales, pre-sales and delivery performance to reduce time-to-revenue, improve deal velocity, and provide data-driven recommendations to drive commercial growth.

Own the full-cycle sales process for Wise Platform’s expense management and Bill Pay vertical across North America. Responsibilities include prospecting, solution discovery, consultative selling, enterprise negotiations, closing, territory planning, revenue growth, partner acquisition, CRM pipeline management, forecasting, executive presentations, and representing Wise at industry events. The role requires selling complex API infrastructure, embedded finance, fintech, or B2B SaaS solutions to enterprise clients and traveling as needed.

Manage regulatory product compliance and risk for Wise’s US and Canadian products. Partner with product and engineering teams on compliance risk assessments and controls, support issue remediation, improve customer-facing processes, contribute to quarterly risk assessments and leadership reporting, and use data analytics to develop key risk indicators. Requires cross-border payments experience, regulatory expertise, and US work authorization.

Leads Wise’s regional AML investigations organization of approximately 200 employees, setting investigative strategy, managing performance and capacity, and ensuring high-quality SAR/STR filings. Partners with regional executives, Compliance, Product, Engineering, and Global AML teams to mitigate financial crime risks, improve investigative tooling, support audits and regulatory exams, and align regional operations with global AML objectives.

The FinCrime Product Compliance Senior Manager focuses on developing scalable processes for managing financial crime risks, collaborating with product teams, and ensuring compliance for Wise's Platform products in North America.

Lead North America banking and payment partner relationships, execute integrations to payment rails, manage regulatory and compliance projects, drive commercial negotiations, and partner with Product, Engineering and Compliance to expand Wise's payments infrastructure and product offerings in the U.S. and Canada.

Manage Wise's US and Canada Regulatory Compliance, develop product compliance controls, execute risk assessments, and communicate results. Requires strong regulatory knowledge in payments.

Manage U.S. and Canadian corporate tax compliance, outsourced providers, tax provisions, audits, statutory filings, SOX controls, and tax reporting calendars. Partner with finance, accounting, controllers, and systems teams to improve data accuracy and automate tax processes. Support budgeting, forecasting, risk management, international tax initiatives, and stakeholder relationships across a multinational technology and financial services organization.

The Channel Sales Manager will build and scale Wise Platform’s North American channel sales function. Responsibilities include developing partnerships with core banking providers, payment platforms, system integrators, and consultancies; managing partner onboarding, governance, contracting, and launches; generating partner-sourced pipeline; coordinating with business development and cross-functional teams; assessing the regional ecosystem; and driving partner revenue, integrations, transaction volume, and commercial KPIs.

Conduct risk-based quality assurance reviews of suspicious activity reporting and AML processes. Assess compliance with policies, regulatory guidance, and risk appetite; identify findings, root causes, and materiality; document and communicate recommendations; analyze trends; support investigations and continuous improvement; and meet quality, productivity, and SLA targets.

Own operational strategy and execution for enterprise banking and fintech partners. Drive retention, transfer success, SLA performance, and scalable partner operations through data analysis, success plans, business reviews, process improvement, and cross-functional collaboration. Manage escalations, influence product and engineering roadmaps, support technical integrations, and build relationships with senior partner stakeholders. Identify recurring service issues and implement solutions that improve partner and end-user experiences.

Conducts financial crime quality control reviews, Check-the-Checker assessments, dispute resolution, calibration sessions, and compliance risk escalations. The role mentors and accredits new hires, leads training and knowledge transfer, maintains quality documentation, and drives process improvements with Training, Knowledge Management, Continuous Improvement, Operations, vendors, and compliance stakeholders. Uses data analysis tools to identify trends and improve investigation and quality workflows.

Monitors and evaluates FinCrime operations agents, vendors, and products through quality reviews. Provides constructive feedback, escalates sensitive cases, supports calibration and onboarding, identifies root causes, and recommends process, tooling, and reporting improvements. The role requires strong knowledge of AML, CTF, sanctions, SAR/STR/SMR reporting, global financial crime regulations, and operational quality standards.

Provide customer support through phone, chat, and email, resolving complex asset, investment, and financial product inquiries. Maintain accurate records, follow security and privacy procedures, meet service metrics, and deliver empathetic, compliant resolutions. The role requires a FINRA Series 7 license, at least two years of customer-facing experience, schedule flexibility, and hybrid work in Austin, Texas.

Own Wise Business CRM growth across North and Latin America. Develop regional B2B acquisition, switching, onboarding, and activation journeys; partner with Sales, Marketing, Brand, and Analytics; deliver email, push, and in-app campaigns; manage segmentation, personalization, testing, QA, deliverability, and stakeholder coordination; and measure pipeline, conversion, activation, and commercial impact.

Lead talent development and learning strategies across corporate and technology functions. Partner with senior leaders, conduct Learning Needs Analyses, facilitate onboarding and leadership programs, manage learning products and governance, maintain LMS data integrity, and provide data-driven insights for business reviews. The role also drives global learning engagement, supports change management, coordinates regional delivery, and manages program enhancements.

Designs and presents scalable payment solutions for fintech and enterprise partners throughout complex sales cycles. Responsibilities include customer discovery, solution design, product demonstrations, proof of concepts, RFPs, technical documentation, end-to-end solution testing, and implementation handoff. The role partners with sales, product, and delivery teams, communicates customer requirements, supports revenue growth, and influences product roadmaps through customer feedback.