Search the 23 jobs at WISE

The Information Security Officer will work with regional risk, compliance, and engineering teams to manage information security and technology risks in North America and Mexico, lead security responses for audits and license applications, and support the Group Security Risk assessment process.

As a Card Fraud Team Lead at Wise, you will oversee card fraud operations, analyze suspicious transactions, and support team members' development, while collaborating with various teams to enhance fraud prevention and customer satisfaction.

In this role, you will design and improve the onboarding experience for North American customers, ensuring streamlined compliance and verification processes. You will collaborate with teams globally, mentor junior engineers and utilize your expertise in Java/Kotlin and Spring to maintain high coding standards and contribute to large distributed systems.

As a Due Diligence Agent at Wise, you'll perform timely business due diligence to aid the KYC process, employing customer information and external tools for risk assessment. Responsibilities include analyzing customer profiles, ensuring verification requirements are met, handling escalated inquiries, providing guidance to peers, and supporting compliance audits.

As an AML Investigator at Wise, you will investigate and report suspicious activities to protect customers and the company. The role involves reviewing alerted accounts, assessing payment activities, collecting supporting information, and collaborating with other teams to enhance compliance.

The Senior Recruiter will develop recruitment strategies, manage candidate relationships, ensure positive experiences, and use data to optimize the recruitment processes at Wise. They will collaborate with teams to support hiring initiatives and foster a high-performing team culture.

The Senior GTM Recruiter will lead recruitment efforts at Wise, focusing on developing effective strategies, fostering candidate relationships, ensuring positive candidate experiences, and collaborating with teams to meet hiring goals. This role requires innovative sourcing methods to attract diverse talent and collaboration with the Employer Brand and Marketing teams.

The Investments Expansion Lead will be responsible for expanding Wise's Assets product into North America. Key tasks include managing the broker-dealer license application, analyzing market strategies, building relationships with regulatory authorities, and forming commercial partnerships to enhance the product experience.

As a Customer Support Associate at Wise, you will provide exemplary customer service primarily through phone, email, and chat. Your key responsibilities include ensuring customer satisfaction, being creative and solution-oriented, and supporting customers while adapting to their needs in a fast-paced environment.

The Reconciliation Senior Specialist will execute reconciliation tasks related to bank accounts, payments, and audits, investigate discrepancies, perform month-end close activities, and assist in improving reconciliation processes while working closely with the Payments and Technical teams.

As the Americas People Operations Lead at Wise, you will spearhead strategic leadership and transformational change in People Operations across the US and LatAm. You are tasked with enhancing service delivery, ensuring compliance, managing resources and budgets, and fostering employee engagement, while also mentoring the People Services team and contributing to future planning and expansion.

As a Complaints Officer at Wise, you will investigate and resolve customer complaints, ensuring timely resolutions while understanding regulatory obligations. You'll analyze systemic issues, communicate clearly with teams, use internal tools effectively, and maintain proper records. A customer-first approach is essential, along with engaging in continuous training and process improvement.

The Performance Marketing Specialist will oversee Wise’s audio advertising program, managing campaign setup, performance monitoring, and reporting. The role involves collaborating with various teams, maintaining relationships with partners, and leveraging data to enhance marketing efforts on audio platforms.

The Workforce Management Senior Specialist will develop and implement strategies for scheduling agents, analyze data to forecast staffing needs, collaborate with teams to improve processes, train junior staff, and monitor performance metrics to enhance operational efficiency.

The Senior Implementation Manager will lead major implementation projects for banks and businesses, ensuring on-time, high-quality delivery. This role involves problem-solving, managing risks, and building relationships with partners while navigating both business and technical contexts.

The High Volume EDD Specialist at Wise will perform due diligence on business customers, ensure compliance with verification processes, communicate effectively with clients, and support regulatory audits. Key duties include risk assessment, documenting findings, and collaborating with various teams to uphold compliance standards while addressing inquiries from management and peers.

The Senior Customer Success Manager at Wise will be responsible for managing operational relationships with partners, driving strategic improvements, analyzing performance data, and leading changes to enhance operational efficiency. This role demands collaboration across various teams and a strong focus on customer-first service delivery.

The Senior Diversity, Equity & Inclusion Specialist will manage DEI projects across the Americas, ensuring policies are inclusive and compliant with regulations. The role involves collaborating with People and functional teams, tracking progress, and driving DEI impact while addressing local contexts and industry trends.

The Senior Presales Consultant at Wise will drive sales by understanding customer requirements and providing tailored payment solutions. They will work with sales and product teams to create solution presentations, demos, and collateral, while acting as a trusted advisor to executives at partner banks and enterprises. This role involves influencing product roadmaps based on customer feedback and participating in the global expansion of the presales function.

The Sanctions Advisory Senior Manager will lead the development and implementation of sanctions risk frameworks, enhance compliance processes, and collaborate with various teams to improve sanctions controls at Wise. This role involves proactive risk management, senior management reporting, and representing Wise in regulatory discussions.