Spectrum
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Assoc Network Ops Engineer

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* This position is eligible to work in a hybrid work model (combination of in-office and remote days). *
JOB SCOPE
Perform reactive monitoring of all core level telephone, IP and Video elements within network facilities. Also responsible for vendor engagement. Work to provide enterprise-wide Tiered support on converged distribution and access network elements and connections as needed. Under supervision provides support for services and other products.
DUTIES AND RESPONSIBILITIES

  • Responsible for initial triage, escalation, and resolution of network troubles. Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Perform basic network operations functions such as monitoring information on all sites and back haul, identifying deterioration of components and dispatching / assisting field personnel with repairs.
  • Identify, notify, and escalate network issues.
  • Respond to network alarm with the primary focus to discover and resolve customer-impacting issues before customers recognize impact to their services.
  • Process equipment return and analysis request for failed hardware.
  • Compose and send outage notifications, alerts and inform a wide audience (including executives) of high-risk network events and major customer-impacting incidents.
  • Act as a technical escalation for the ESM NOC, CB Care, TTM, and Day of Job organizations.
  • Respond to emails from internal groups and external vendors pertaining to a wide range of customer-facing issues.
  • Escalate customer-impacting and install-impacting (new revenue) major incidents to verticals for each line of business, technology product, critical network facility, and service delivery platform.
  • Under supervision, manages outage bridges to drive quick resolution to customer-impacting issues. Handles incoming trouble calls.
  • Work closely with engineering, field technicians, marketing and vendors to resolve service issues.
  • Escalate /Resolve network problems/faults to appropriate parties.
  • Tracks and updates problems in the trouble ticketing system.
  • Monitor traffic pattern to identify potential problem areas and escalate to take corrective action to implement short term adjustments as well as refer chronic problems to Engineering for permanent resolution.
  • Identify alarm correlations and appropriate response actions for future automation.


BASIC / MINIMUM QUALIFICATIONS

  • Bachelor's degree in computer science, Engineering or related field, and / or equivalent work experience
  • Minimum one (1) year experience in a Network Operations Center, Troubleshooting and/or Surveillance environment (includes internships and similar work experience)
  • Must be able to work the following shift: Wednesday thru Saturday from 9PM - 7:30AM


ADDITIONAL JOB REQUIREMENTS

  • Understanding of Network Operations
  • Able to perform job function at competency levels.
  • Capable of effectively working in a team environment, this includes internal / external clients, various operation support groups, vendors, carriers in order to utilize all network tools and resources to resolve the majority of trouble tickets assigned.
  • Basic knowledge of topology, platforms, and protocols for IP, Voice, Video networks, network operations tools such as MARS, Netcool, D.R.U.M., Hammer, Tekmark Provisor, Everstream, WebTop, Remedy, xMatters


WORKING ENVIRONMENT

  • 24 X 7 X 365 Network Operations Center Environment


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ENO345-NOC 2024-36510 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Personal development training

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