Bilingual Customer Support Representative

Procore's Customer Support team is looking for a Bilingual Customer Support Representative to work with national based and international based Procore clients. All responsibilities for the position are performed in English and Canadian French (written and verbal)- all candidates will be evaluated in both areas during the interview process.

Application requirement: please write your cover letter in Canadian French and attach where noted in the job application.

Our Customer Support Representatives conduct training sessions for Procore users, including web-based seminars for technical support. Support responds to customer inquiries for information and provides user guidance through the software tool. Other duties include answering telephone and web inquiries and promoting Procore's products and services.

The hours for this role may require rotation determined by volume and client base.

This position is based in our Austin, TX offices located at the heart of downtown. We’re looking for candidates to join us immediately.

Required Skills:

Ability to communicate successfully with clients and handle customer inquiries. Ability to troubleshoot problems, research, and find answers to consumer questions.

Desired Skills and Experience:

  • Fluency in English and Canadian French, written and verbal, is required
  • Team player who also works well independently
  • Ability to assess and provide proactive advice or solutions
  • Excellent communication skills

Key Duties and Responsibilities:

  • Acquire a thorough understanding of the Procore business model.
  • Acquire a thorough understanding of the Procore system and tools needed to optimize its use and maximize its effectiveness.
  • Respond to client or Sales Representatives’ needs.
  • Communicate via phone and email; build relationships with advertisers (large and small).
  • Diligent, consistent attention to detail and management of administrative aspects of job.
  • Demonstrate positive attitude and respect for coworkers and maintain cooperative working relationships with peers and co-workers.
  • Proactively seek guidance and direction from manager and co-workers when appropriate.
  • Maintain in depth understanding of company technology, products, and services.
  • Support Company's corporate culture including adhering to established ethical standards.
  • Keep abreast of industry standards, new technologies, and the latest in customer service techniques.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. To learn more about our team, click here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SalesforceCRM

Location

We are located in the heart of downtown Austin, right on 6th and Congress.
221 West 6th Street, Austin, TX 78701

Insider's spotlight

How do you collaborate with other teams in the company?

Perks of working here

401(K)
Casual Dress
Company Equity
Company Outings
Dental
Flex Work Hours
Happy Hours
Health Benefits
Generous Parental Leave
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Vision
Volunteering Opportunities
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