Chargeback Specialist 1

About the Company:

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.

About the Role:

The Chargeback Specialist is a key member of the Risk Management team. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties. The core responsibilities of the Dispute Investigator will be largely focused around researching dispute claims and processing each claim through the full chargeback cycle. Dispute Investigators work closely with the Fraud, Compliance and Legal departments to minimize loss to cardholders and the company while maintaining regulatory compliance.

Responsibilities:

• Process disputes by researching claims, entering data in multiple databases, and filing chargebacks

• Issue adjustments for refunds and/or charges

• Provide feedback on process and system improvements to increase productivity while maintaining regulatory compliance

• Investigate and identify trends and provide feedback to leadership

• Special projects as assigned, to include working with Risk Management and Compliance departments

• Adhere to strict compliance and regulatory requirements

• Adhere to a strict attendance and punctuality policy

• Assist Team Leaders and Managers as necessary

• Assist with training as needed

Qualifications:

• 1-2 years’ experience in chargeback representation, dispute or fraud investigation, or risk management

• Detail-oriented with excellent research, analytic, and problem-solving skills

• Excellent organizational, communication, and interpersonal skills

• Ability to manage multiple projects simultaneously

• Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint

• Professional demeanor

• Strong math skills

  *As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws