Chief Marketing Officer - Marketing.Marketing

To provide a clear strategic direction and vision, ensuring brand development and revenue generation from new/existing products, financial viability and sustainability as well as evolving Cameroon’s leading customer service organization through consistent focus on activities and behaviors which influence a positive customer experience and overall improvement of business performance.

Key Performance Areas

Staff Leadership and Management
Coach and mentor direct reports to ensure staff motivation is high to achieve high performance areas.
Ensure skill transfer for staff development, motivation and business continuity.
Guide and direct suppliers and third parties in achieving Opco objectives.
Identify staff training and development needs and implement necessary actions.
Manage team (including recruitment, on-boarding, attrition).
Set goals and objectives for direct reports, monitor progress and maintain motivation.
Set up appropriate structure to meet departmental management objectives.
Provide an advisory function on governance and best practices in client.

Governance: Adhoc, Strategic and Operational Meetings
Set up / participate in adhoc and operational meetings.
Participate and provide inputs in tactical meetings.
Report at process and functional level.
Review and identify key risks, issues and dependencies and set mitigation actions.

Manage budgets
Sign-off / make decisions regarding operational changes.

Escalations
Manage and resolve escalations that have impact on critical path of service delivery.
Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved.
Manage and provide solutions to issues that require formal resolution.

Performance
Ensure effective execution of day to day operations and resolve operational issues.
Review team performance against agreed KPIs and their compliance to SLAs and reverse SLAs.
Review and monitor plan for continuous improvement through leading practice initiatives.

Reporting
Reporting in accordance with the measurement metrics set by the organisation.
Report on an adhoc basis on specific management requirements as and when necessary.

Education / Business Degree
University Degree in Marketing, Sales, Strategy and any relevant.
Possession of an MBA/ Masters will be advantageous.
Fluent in English and language of country preferable.

Work Experience                                                                                                            Minimum 10 years’ experience including:
5 years leadership experience heading the Marketing function of a large organization/ FMCG.
At least 3 years’ experience in relevant sector/ industry.
Experience working in a global/multinational enterprise with a good understanding of emerging markets.
Worked across diverse cultures and geographies.
Proven track record of a start-up, shut-down and/or business improvement project.
 

Training
Strategic & General management