Claims Representative

Join the Roamly Team!

Roamly Insurance Group (Roamly), part of Outdoorsy Group, is revolutionizing insurance for travel enthusiasts with unique, embedded offerings that make RVs “rent-ready.” We’re the first insurtech dedicated to unlocking modern insurance options for the adventurous spirit—bringing insurance coverage directly to RV owners and renters in a seamless, digital experience. For more, visit roamly.com.

About the Role

Roamly, the world’s first recreational vehicle insurtech company, is looking for a Claims Representative to create fiercely loyal customers when it matters most.

Roamly is a rapidly growing outdoor travel marketplace with offices worldwide in the US, Canada, EU and the UK. Our mission is to mobilize the 56+ million idle RVs around the world to ensure everyone has the access, choice, and opportunity to safely enjoy outdoor experiences and empower RV owners to realize life-changing financial benefits. With products ranging from personal lines to rental marketplaces, we’re truly creating insurance that moves.

*This is an in office role so please only apply if you are able to work in our Austin, Texas office or Aventura, Florida office*

More About Roamly

We're passionate about our customers, collaborative consumption, community, and entrepreneurship. We’ve been motivated by our values from day one: always put the customer ahead of ourselves. We like winning. We make long-term progress in the world and repay our gratitude in every community interaction.

Working on our team means you can count on being challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of something big that you can proudly stand behind.

Find your dream job here at Roamly!

Requirements

Key Responsibilities 

• Investigate, evaluate, and negotiate damage claims to reach a fair and equitable settlement for involved parties
• Interpret policy contacts and identify how coverage applies to a particular loss
• Accurately document files to include all key claims activities
• Work with external partners to ensure our customers receive a high level of efficient and effective service
• Process and index all claims related documents
• Review new claims and guide customers with end to end claims resolution
• Assess the current state of processes and practices and drive recommendations and actions for improvement. 

Requirements

• 2-5 years auto claims experience
• CA experience a plus
• Demonstrated ability to manage relationships with both internal and external customers
• Excellent verbal and written communication skills
• Self-managed, highly motivated, and confident
• Able to work well under deadlines in a high-paced, changing environment
• Strong analytical and problem-solving skills
• Effective team player
• Detail oriented
• Proficient in basic computer skills

Benefits

Benefits & Perks

• Fast-growing startup environment
• World-Class Benefits - 100% Company funded Medical, Dental, Vision & Life Insurance for Employees and 50% Company funded Medical, Dental, and Vision for Dependents
• Competitive Salary and Equity
• Flexible Time Off Plan
• 9 scheduled company holidays per year
• Dog-Friendly Office

Salary: $60,000 - $68,000/yr DOE