eRelevance offers a marketing automation service that leverages marketing experts and sophisticated proprietary technology to help small- to medium-size businesses generate more repeat business from their customers.  Led by founders who have collectively helped 12 startups build over $1.5B of shareholder value at time of exit, eRelevance is an innovative solution for a multi-billion-dollar industry ripe for disruption.

We are looking for a talented and dynamic account management professional to join the Client Success team. You must have a proven track record of developing long-term relationships with assigned customers, connecting with key stakeholders, and ensuring the timely and successful delivery of solutions to meet their needs. Our account management professionals work daily to support the marketing needs of our customers and ensure we remain a strategic partner to them. This is an exciting and rewarding opportunity to be the one driving the growth of something great!

Are you an ambitious, high energy, hard-working, successful client success manager with experience in the marketing arena that has worked with a variety of customers? You must have a proven track record of servicing your accounts. The role requires the candidate to work independently and be resourceful.

Responsibilities:

• Operate as the lead point of contact for any and all matters specific to your customers

• Build and maintain strong, long-lasting customer relationships

• Ensure the timely and successful delivery of our solutions according to customers’ needs and objectives

• Forecastand track key account metrics

• Assist with severity requests or issue escalations as needed

Requirements:

• 2+ years of solid account management experience

• Proven track record of being one of the best of the best at account management in the marketing arena

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communications skills

• A BA/BS/AA degree or equivalent 

We offer:

• Health, dental and vision insurance (no cost for employee only coverage)

• 3 weeks PTO

• 10 Company paid holidays

• 401K

• Growth opportunities

• Stock options in a dynamic company

• Fully stocked kitchen

• Company-sponsored: on-site yoga classes and massages 

Please, no agencies.
 

eRelevance provides equal employment opportunities (EEO)
to all employees and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In addition to
federal law requirements, eRelevance complies with applicable state and local
laws governing nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and training.