Claims Specialist
We are building the future of freight
Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Founded in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies.
The ideal candidate for this position is a claims rockstar that is passionate, investigative, and highly organized. You will be an MVP in effectively monitoring, filing and resolving all aspects of the claims process, solving puzzles and helping establish best practices across the business.
As a Claims Specialist, you will work closely with legal, finance, insurers, transportation carriers, sales and support teams alike to tackle time-sensitive, mission critical issues.
What you'll get to do
- Uphold and maintain excellent relationships with all customers on sensitive claim matters - using the claims process to create a satisfied customer
- Work autonomously across teams to quickly triage and resolve claims on a first-hand basis
- Act forensically to analyze a multitude of documents including photos, timelines, carrier tariffs, transportation laws, POD’s and BOL’s, to string together optimal claim filings
- Identify, document, and help implement new claims initiatives that move company metrics and partner with teams across the company to improve operating procedures
- Work with management to deliver insights and recommendations to streamline claims processes and products
What success looks like in this role
- Hands-on experience analyzing, processing, and preparing claims with both transportation carriers and private insurance agencies alike
- A solid foundation/understanding of transportation fundamentals
- A natural problem-solver and strategic thinker. You enjoy puzzles and are comfortable with ambiguity. You look to quickly troubleshoot complex claims issues and bring structure to chaos
- Proven ability to work independently with a self-driven attitude. Natural self-starter mindset
- Impeccable organizational and time management skills. Ability to juggle multiple channels of communication and responsibilities with ease
- An ability to communicate effectively and coordinate with customers, claims adjusters, legal teams, transportation carriers, and operations simultaneously to obtain data and deliver results
- An easygoing interpersonal style and ability to work and build relationships with a wide range of people
- A team-first attitude that enables you to easily and effectively work with multiple cross-functional teams
- You establish enduring, trust-based relationships
Benefits & Perks
- Highly competitive salary and the opportunity to earn employee stock options
- Full health, dental and vision insurance coverage (PPO)
- 401k (4% matching)
- Unlimited paid time off
- Equipped with the latest technology
- Remote workplace stipend
Culture at Mothership
We’re an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The environment is upbeat and supportive because we care about each other and believe positive momentum equals better outcomes.
If this sounds like a place you’d be a great addition to, let’s chat.