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Community Moderator

| Austin
  • The Moderator will monitor user activity in Compass (internal application) and act on items flagged by users. They will:

     

    • Review and act on flagged posts, comments, and files in Comp.
    • Remove flags directly in the community once actions are taken.
    • Apply judgment and moderation policy to any material observed first-hand in Compass.
    • Delete inappropriate posts, comments, messages, and files.

     

    The Moderator will also help drive the success of a community by:

     

    • Sharing relevant and useful information in community posts (e.g., how to use Compass, pointing to info the user was not able to find)
    • Encouraging members to post and comment on each other’s posts
    • Setting an example by their regular, helpful activity in the community
    • Keeping discussions focused, spam-free, and non-controversial
    • Managing banned users
    • Moving Compass content, according to community guidelines and with redirect placeholders, if it has been put in the wrong category (e.g., comments on formatting in a document could be left where they are, but questions about content that spawn debate could be moved to the Discussion forums)
    • Redirecting out-of-community (e.g., email, Harbor) conversations to Compass when it could benefit other community members
    • Establishing the community as a reliable source of information and a forum for transparent discussions
    • Working in conjunction with Category Experts (SMEs) who may also have moderator privileges for content in specific Compass areas

     

    Requirements:

    • Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus)
    • Strong customer facing skills (executive presence, writing skills, phone skills).  Demonstrates a highly professional demeanor
    • Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
    • Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
    • Ability to set and communicate expectations; skill in mediating and resolving problems
    • Must be highly organized and able to prioritize and process a number of tasks concurrently
    • Ability to build lasting relationships based on trust
    • Takes ownership of customer issues and drives to resolution
    • Self-motivated, strong work ethic, creative, customer-centric personality

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

11120 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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