SailPoint
SailPoint is the leader in identity security for the modern enterprise.
Austin, TX
Hybrid

Community Moderator

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  • The Moderator will monitor user activity in Compass (internal application) and act on items flagged by users. They will:

     

    • Review and act on flagged posts, comments, and files in Comp.
    • Remove flags directly in the community once actions are taken.
    • Apply judgment and moderation policy to any material observed first-hand in Compass.
    • Delete inappropriate posts, comments, messages, and files.

     

    The Moderator will also help drive the success of a community by:

     

    • Sharing relevant and useful information in community posts (e.g., how to use Compass, pointing to info the user was not able to find)
    • Encouraging members to post and comment on each other’s posts
    • Setting an example by their regular, helpful activity in the community
    • Keeping discussions focused, spam-free, and non-controversial
    • Managing banned users
    • Moving Compass content, according to community guidelines and with redirect placeholders, if it has been put in the wrong category (e.g., comments on formatting in a document could be left where they are, but questions about content that spawn debate could be moved to the Discussion forums)
    • Redirecting out-of-community (e.g., email, Harbor) conversations to Compass when it could benefit other community members
    • Establishing the community as a reliable source of information and a forum for transparent discussions
    • Working in conjunction with Category Experts (SMEs) who may also have moderator privileges for content in specific Compass areas

     

    Requirements:

    • Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus)
    • Strong customer facing skills (executive presence, writing skills, phone skills).  Demonstrates a highly professional demeanor
    • Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
    • Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
    • Ability to set and communicate expectations; skill in mediating and resolving problems
    • Must be highly organized and able to prioritize and process a number of tasks concurrently
    • Ability to build lasting relationships based on trust
    • Takes ownership of customer issues and drives to resolution
    • Self-motivated, strong work ethic, creative, customer-centric personality

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote work program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity employee resource groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring practices that promote diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Family medical leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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