Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Atlassian Customer Success (CS) strives to help customers realize the value in their Atlassian investment. CS engages customers to unlock early and sustained business outcomes through high touch and digital-first engagements at scale. This is done by delivering standard methodologies, best practices, and tailored content to users as they move through implementation, product adoption, solution expansion, and long-term growth.

Whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new teamwork communities, or improving IT services we are constantly building new content to drive customer outcomes. The Customer Success (CS) Content Developer role is a use case specialist, demonstrating a deep understanding of the Atlassian customer journey from implementation to adoption and expansion. You are equipped with content strategy and development skills to develop campaigns and engaging touch points to guide customers over their hurdles, delivering value through programmatic and pro-active content delivery.

In this role, you'll dive deep into the customer journey across multiple products and solution practice areas. You’ll develop content to support a variety of customer profiles and cohorts making it easier than ever to realize the value of their Atlassian solution investment. Taking a critical data-driven approach you will be constantly looking for opportunities to test new content and optimize how CS teams engage with our customers.

On your first day, we'll expect you to have:

• 5+ years in content development or technical enablement with a preference for prior SaaS or scaled customer success experience
• Experience deploying Atlassian tooling or similar to teams with a solid understanding of adoption and growth strategies
• Rock-solid work and time management in a high volume customer-facing environment
• A data-driven approach to content development and optimization with proven success delivering standard methodologies to customers at scale via digital channels
• Experience with one of the following: DevOps and automation, continuous integration, agile ways of working, real-time collaboration, or IT service management
• Interest in working creatively with customers to understand technical and business requirements, as well as uncovering potential challenges
• Proven success developing complex content ecosystems with a solid understanding of content management and governance
• Experience crafting engagement campaigns based on the customer use case, value stream, or cohort segmentation
• A collaboration based, data-driven attitude to understanding and solving customer challenges

More about our team

Our Customer Success team is a rapidly growing globally distributed team of Atlassian solution advocates who are passionate about enabling and accelerating customer outcomes. As a part of the CS content team, you'll collaborate with CSMs to better understand customer organizations and user needs to develop and deliver impactful content. CS Content Developers are the experts at delivering repeatable success to customers at scale with tried and true best practices delivered at the right moment to keep customers moving on their journey to success. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be extraordinary.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.