Content Experience Coordinator

| Austin

Job Description

Users are what make products successful, and the Guidance Programs team makes users successful. The User Guidance Coordinator is responsible for executing against our in-product content strategy, reporting on the success of initiatives, and advising on improvements to the content experience.

Reporting to the Director of Information Experience and working with the Guidance Programs Manager, the User Guidance Coordinator partners with multiple teams in order to enhance the journey our users experience as they use our products. They will receive and manage internal requests to create compelling in-product messaging designed to guide users to find the information they need about our products, services and events, wherever and whenever they are in our platform suite. 

Responsibilities

A User Guidance Coordinator at Khoros:

  • Acts as a hub between different teams to find the best solution for our users
  • Builds motivating in-app notifications to launch new features, events or services.
  • Creates informational in-app experiences that guide our users in basic product functionality
  • Connects users to existing content to aid in the adoption, or use, of key features and functionality.
  • Manages in-app communication during crises or social network change.
  • Meets with internal customers to consult on impactful strategies to connect our users to the different services and events they provide.
  • Is a gatekeeper for in-product communications, ensuring that over saturation of information does not occur.
  • Administers, and executes the roadmap for our in app Resource Center.
  • Monitors and reports on analytics, key metrics, and feedback, to spot trends and ensure iterative improvement of the overall in-app content experience.

Requirements

  • 1-3 years in a customer experience, support or communication role
  • Excellent communication skills
  • Ability to utilize empathy to support internal and external customers
  • Passion for improving the user journey
  • Understanding of HTML and CSS
  • Basic copywriting knowledge
  • Experience and understanding of managing projects
  • Maintains productivity and high-performance levels under pressure
  • Experience with Pendo, Zendesk Connect, WalkMe, or other in-app messaging solutions.
  • Demonstrable experience of using data to effect strategic change.
  • Javascript and API experience.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
We provide breakfast tacos on Tuesday with light breakfast items available everyday (yogurt, etc.). Employees get free lunch on Monday, Wednesday, Thursday and we have lunch drop available Tu and Fr.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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