Content Manager, Migrations at Atlassian

| Austin | Remote
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it's necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
More about you
This job is for someone who thinks bigger than traditional documentation, can generate KCS culture for faster resolutions to known issues while creating bandwidth for our Migrations Support Teams. You can explain complex features and communicate value in a compelling, clear, and effective way. You gather feedback on Migrations and Technical content from internal teams through open communication and interviews, and you make quick and effective updates to reduce confusion and friction. You understand the business, are able to execute with a sense of urgency and communicate well with necessary stakeholders. You are a pro in influencing and can easily work in a matrixes setting with lots of different stakeholders and competing priorities. You have a keen eye for detail and form and the ability to multitask and manage projects independently. You have right level of sensitivity to issues that should be revisited on a team and company level, and you're able to share your feedback and recommendations with leadership in a compelling and strategic way.
On your first day, we'll expect you to have:
  • Have some familiarity with the Atlassian products and technology
  • Have thorough knowledge industry standards in documentation and KCS processes
  • Have advanced knowledge of marketing and communications
  • Be a clear, precise, and engaging communicator and can communicate at executive level
  • Have a hands on can-do attitude with great passion for creating framework, content, and solving bringing people together to solve complex, multi-team problems
  • Enjoy being creative with your design and content. (Funny GIF knowledge is a plus)

In this role your main responsibilities include:
  • Serve as a change management bridge between Product and Ops, by ingesting new information, product releases etc from our Product, Ops and Marketing teams and delivering the content to our internal teams, solutions partners, customers
  • Work closely with global Subject matter experts on updating and creating documentation (e.g. SOPs, runbooks, guides) inside Migration Central
  • Remain up-to-date on the internal processes and policies and articulate them accurately within documentation updates (internal and customer facing)
  • Partner with teams to create and drive vision for our KCS process
  • Identify challenges that exist with internal and external documentation and provide creative solutions
  • Lead sparring sessions with the department leads, operations, and enablement to articulate team needs
  • Work closely with the learning and development team to ingest new materials, info and processes into training materials

Skills:
  • Strong ability to implement change management best practices
  • Exceptional influencing, relationship building and strategic skills
  • Excellent writing, communication, and interpersonal skills
  • Native language proficiency in English
  • Great eye for detail (formatting, spelling, visuals)
  • Ability to execute with urgency and work well in a fast-paced environment
  • Ability to work independently, prioritize tasks and manage backlog of changes needed in the documentation
  • Established methods for working with Subject Matter Experts to target and refine process and policy documentation
  • Ability to communicate abstract or technical information to both technical and non-technical audiences
  • Ability to create pre-defined templates and structures
  • Ability to independently scope and run multiple, concurrent projects

More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

Atlassian believes the future of work is distributed and offers our people the flexibility to help them do what’s important to them. And with few exceptions, we hire people anywhere we have a legal entity as long as they have eligible work rights and sufficient team time zone overlap.

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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