Customer Success Content Writer at Juniper Square

| Austin
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About Juniper Square

We've recently closed a new round of investment, giving us $25M in capital to aggressively expand our team to serve our customers better. For three years in a row we have tripled our team and more than tripled revenue, and we are on track to continue this growth in 2019. We're looking for people who thrive on taking on a lot of responsibility in a dynamic, high-growth startup environment to join us.

About the role

As our business and customer base grows, we will continue to hold our customers at the center of everything we do. As the Customer Success Content Writer, you'll be responsible for writing, creating and managing accurate and comprehensive documentation that showcases the value of Juniper Square to our customer base. In this role, you will ensure that our customers have helpful, well-written and easy to understand resources ready at their fingertips. You will collaborate cross-functionally with many teams throughout the company to produce content for our aggregate user base.

What you’ll do
  • Create and regularly improve high-quality external-facing content that supports Juniper Square’s customer base and business objectives
  • Present clear, concise and organized information in appropriate formats that helps answer customer questions
  • Leverage customer feedback and understand customer use cases to inform how to improve existing content and develop effective new content
  • Ensure consistency in vocabulary, tone, voice and quality across all types of documentation, whether the work of yourself or the work of others
  • Review, edit, and proofread materials written by others, as applicable
  • Collaborate with internal teams to effectively communicate key messages and project manage documentation publication to ensure on-time delivery
  • 2+ years of experience creating and writing content in a professional environment
  • Proven ability to plan, structure and write clear, concise and easy to understand content
  • Ability to quickly grasp complex concepts and make them easily understandable in text, pictures, diagrams and videos
  • Strong project-management skills, including great attention to detail
  • Strong written and oral communication skills, with an aptitude for explaining financial and technical information
  • Empathy for customers, and passion for helping them
  • B.A. or B.S. degree
  • Competitive salary and meaningful equity
  • Health, dental, and vision care for you and your family
  • Unlimited vacation policy and paid holidays
  • Generous paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Healthcare FSA and commuter benefits programs
  • Freedom to customize your work and technology setup as you see fit

At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you.

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Technology we use

  • Engineering
    • PythonLanguages

What are Juniper Square Perks + Benefits

Juniper Square Benefits Overview

Benefits at Juniper Square include:
Health, dental, and vision care for you and your family
401k plan
Paid vacation and company holidays
Meaningful equity
State-of-the-art technology setup, and freedom to customize your workstation as you need to be productive
Flexible schedules are possible

...and, of course, the opportunity to take on great responsibilities as part of a collaborative, hands-on team that is building a new company from the ground up!

For more information on what it is like to work here:…

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Professional Development Benefits
Job Training & Conferences
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