Developer Docs Technical Writer

| Austin

Job Description

We are looking for an enthusiastic Technical Writer with a passion for producing high-quality API/developer documentation that contributes to the overall success of our products. The Technical Writer will work directly with supporting teams and product managers to create conceptual, reference, best practice, and how-to developer documentation. You will document new products and features from scratch, as well as edit and reorganize existing content.

The ideal candidate is a strong self-starter with a proven track record of documenting for a developer audience.

 

Responsibilities

A Technical Writer II:

  • Produces a variety of articles for a wide range of products, targeted toward both new and experienced end-users.
  • Can quickly master complex concepts and features in order to break them down into user-friendly, single-point documentation solutions need-to-know, actionable chunks.
  • Participate in our customer community to help build tribal knowledge, identify and cultivate best practices, and generally help deliver a superior social customer experience.
  • Work with the team to ensure that all customer-facing UI text strings are clear, grammatically correct, accurate, and written in simple English.
  • Creates documentation plans for new software features that address real-world customer personas and use cases.
  • Maintains familiarity with standard technical documentation concepts, best practices, and procedures.
  • Analyzes existing documentation, making regular updates to maintain quality and relevance.
  • Possesses a high degree of creativity, latitude, and autonomy.
  • Enjoys working with cross-functional, subject matter experts, including marketing, customer support, and development teams, and is equally comfortable spending up to 3/4 of the time working alone to create deliverables.
  • Performs at a high output amidst a lively and fast-paced work environment.

 

Requirements

  • 2-4 years of technical writing experience for a developer audience, with professional writing samples.
  • Experience documenting:
  • REST APIs 
  • Android and iOS SDKs
  • Familiarity with Java, JavaScript.
  • Experience with the readme.io developer tools a plus.
  • Familiarity with GraphQL and FreeMarker a plus.
  • Ability to write grammatically correct American English and write colloquially; to understand differing user audiences and choose the most suitable voice.
  • Has expertise with industry standard writing paradigms: information mapping, chunking, minimalism.
  • Has expertise with technical writing best practices.
  • Has a working knowledge of Markdown, HTML, and CSS, including the ability to create content and troubleshoot problems independently.
  • Avid learner who is able to learn new software quickly and with minimal guidance.
  • Possesses excellent attention to detail -- to all facets of a document, including voice, style, and formatting -- when in the editing phase of authoring.
  • Able to work under tight deadlines in an agile, often ambiguous environment.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide breakfast tacos on Tuesday with light breakfast items available everyday (yogurt, etc.). Employees get free lunch on Monday, Wednesday, Thursday and we have lunch drop available Tu and Fr.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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