Art + Science + People

Do you want to make a difference? Blackbaud University’s mission is to provide world-class education for technology and best practices to enable social good. Use your skill for design(art), your love of project management (science), and your drive to empower and mentor a team (people) to create impact in the social good arena.

Sound like your dream job? Join Blackbaud University to work across departments, verticals, and products to achieve extraordinary learning experiences to delight our nonprofit students. The Education Services group is comprised of world-class instructional designers who work with the product, support, services and education team to create amazing courseware for Blackbaud’s products.

The Education Services group is seeking management talent that has the gift of innovative thinking, a broad exposure to instructional design driven by passion, and the expertise to a lead instruction design team pushing the envelope on rapid courseware development and immersive experiences. The Instructional Design Manager must possess strong leadership skills with a proven ability to motivate, inspire, and advise instructional design teams, as well as excellent communication skills across teams and levels. The Instructional Design Manager is a trend setter and a business leader, looking to improve and expand the education business. 

Responsibilities:

• Lead the creation and execution of an education content strategy across multiple product lines
• Lead the design and development of learning deliverables such as interactive eLearning, tutorials, and live-online training materials.
• Research and implement new and emerging technologies/processes to evolve the Blackbaud U courseware offerings, creating marketable offerings specific to non-profit clients.
• Evolve Blackbaud’s course design philosophy, tools, and processes to match the rapid development cycle of SaaS product release.
• Manage the organization's portfolio of course projects from inception and design phase to production and release.
• Closely partner with project manager and scrum process used to organize development and foster peer accountability.
• Lead the capacity planning process for your team, aligning projects with capacity, and making prioritization decisions.
• Measure courseware efficacy and profitability.
• Recruit, retain, and develop instructional designers capable of delivering high quality services.
• Coach, mentor, and develop employees in design best practices, communication, and project management.
• Lead training efforts / plans for new education product launches.

Qualifications:

• 2+ years of experience developing courseware – specifically on-demand eLearning preferred
• 2+ years of experience as a people manager and/or organization leader
• Preferred expertise in Storyline 360, PowerPoint, Word
• Experience in leading geo-distributed teams
• Experience working with an LMS (Cornerstone preferred) to deliver courseware.