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Instructional Writer

| Austin

Job Description

We are looking for an enthusiastic Instructional Writer with apassion for producing high-quality end-user content that contributes to theoverall success of our products.

The Instructional Writer will work directly with supporting teamsand product managers to create point-solution product guides, best practices,how-to's, and definitions. You will document new products and features fromscratch, as well as edit and reorganize existing content.

When applying, please note any relevant b2b SaaS instructional orwriting experience.

Responsibilities

The Instructional Writer at Spredfast + Lithium:

· Works within Spredfast + Lithium'sInformation Experience team to support the creation of how-to's and referencematerial.

· Is responsible for delivering contenton pace with product release milestones.

· Produces a variety of content for awide range of products, targeted toward both new and experienced end-users.

· Creates documentation plans for newsoftware features that address real-world customer personas and use cases.

· Can quickly master complex conceptsand features in order to break them down into user-friendly, single-pointsolutions need-to-know, actionable chunks

· Performs at a high output amidst alively and fast-paced work environment.

Preferences

· 1-3 years of instructional writingexperience.

· Ability to write grammaticallycorrect American English and write colloquially; to understand differing useraudiences and choose the most suitable voice

· Has expertise with technical writingbest practices

· Has some knowledge of HTML and CSS,including the ability to create content and troubleshoot problems independently

· Avid learner who is able to learn newsoftware quickly and with minimal guidance

· Possesses excellent attention todetail -- to all facets of a document, including voice, style, and formatting-- when in the editing phase of authoring

· Able to work under tight deadlines inan agile, often ambiguous, environment.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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