L&D Content Specialist at BigCommerce

| Austin
!Sorry, this job was removed at 12:32 p.m. (CST) on Monday, March 30, 2020

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Learning & Development (L&D) Content Specialist. This position is responsible for collaborating with business units/functions/divisions and leadership to determine learning & development needs and technical/functional needs in support of organizational goals. Based on needs analysis, this position will work with leaders, subject matter experts and/or external vendors to develop and create and implement learning solutions that measurably improve performance.

What You’ll Do

  • Build learning curriculum with a long term view of learning needs as they relate to the L&D strategy and functional capabilities framework.
  • Develop training programs using sound instructional design principles and in a variety of formats appropriate for the topics.
  • Evaluate modes of delivery to ensure training is engaging, practical yet impactful, and cost-effective.
  • Maintain and update training curriculum, course material and delivery methods as needed.
  • Provide project management of specific learning programs as needed.
  • Create valid assessment tools to measure behavior change as it relates to performance.
  • Schedules and coordinates learning activities.
  • Supports and maintains the team Learning Management Systems.
  • Continuously discover and implement new learning techniques and industry best practices to maximize efficiency and drive learning
  • Consult with department leaders, subject matter experts, and project leaders to provide subject matter expertise and identify professional and leadership development opportunities at the role, team, function, or organizational level. Consult with stakeholders regarding technical/functional development as needed.
  • Performs other duties and special projects as assigned.

Who You Are

  • A minimum of 2 years’ experience designing and facilitating professional and leadership development programs and/or managing a large scale program.
  • A minimum of 2 years’ experience in building and managing eLearning and online training content using authoring tools or similar applications.
  • Experience in a SaaS and eCommerce industry a definite plus.
  • Strong project management skills.
  • Strong diagnostic skills.
  • Proficiency in multiple content creation software. 2 years of Microsoft, Articulate, & Adobe suites preferred. 
  • Confidence and courage to work with all internal and external stakeholders; from C-Suite to individual contributor
  • Excellent organizational skills (i.e. particularly with regard to managing your projects and time independently in ambiguous and/or rapidly changing environments)
  • Ability to work independently and use critical-thinking skills to develop solutions and make sound decisions
  • Ability to work with and coordinate demands from multiple internal stakeholders in a fast-paced, dynamic environment
  • Ability to learn quickly and become a subject matter expert on concepts, technology, and learning techniques
  • Indesign: 2 years (Preferred)
  • Illustrator: 2 years (Preferred)
  • Photoshop: 2 years (Preferred)
Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that. Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings.


Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in Local Community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open Door Policy
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team Workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-Work Program Post Parental Leave
Company Sponsored Family Events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and Learns
Cross Functional Training Encouraged
Promote from Within
Mentorship program
Career mentorship is available.
Continuing Education Stipend
Online Course Subscriptions Available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

More Jobs at BigCommerce36 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Austin
Operations
new
Austin
Marketing
new
Austin
Product
new
Austin
Marketing
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Sales
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Operations
new
Austin
Sales
new
Austin