Learning Experience Operations Specialist

| Austin
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LEARNING EXPERIENCE OPERATIONS SPECIALIST

ABOUT THIS POSITION

You will use your strong understanding of process and systems to track, maintain and expand our ever-growing online course catalog. You will help the team improve processes and increase efficiency without sacrificing quality for results. The ideal candidate is someone who loves to see things running smoothly and revels in solving complicated problems with scalable solutions. You will work closely with internal tools developers, product managers, quality assurance, analytics and content creators.

ABOUT ACEABLE

Aceable is a mobile-first education platform that focuses on creating affordable, engaging and convenient online courses available across all of your mobile devices. Built by former teachers, NASA engineers, and those passionate about education, the Austin-based team is obsessed with helping people reach life goals and milestones through online certification. 

After launching its first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education and is quickly becoming one of the leading online real estate schools in Texas. To date, Aceable touts more than 20 million users and counting across all verticals, as it continues to expand adding millions nationwide each year. 

Named by the Austin Business Journal as one of the Best Places to Work in Austin in 2017 & 2018 and winner of the Austin Chamber of Commerce’s Austin A-List for the Hottest Growing Startup in 2017. Aceable fosters a creative and collaborative culture whose overall mission is to impact as many student-lives as possible.

ABOUT THE ACEABLE LEARNING EXPERIENCE TEAM

Our Learning Experience team is a crackerjack force of instructional designers, writers, video producers and graphic designers with a shared mission: we make high-stakes, regulated education approachable and engaging, and we care obsessively about our results. In close collaboration with the product team, we strive to create effective, user-centric online courses that move beyond digital substitution. We learn fast, pivot quickly and create products to drive the best outcomes for the largest number of students.

WHAT YOU’LL DO

  • Partner cross-functionally to scale technical systems supporting the development, delivery and ongoing compliance and maintenance of interactive content products
  • Review and refine existing process and workflows
  • Develop systems to effectively maintain a large course catalog at scale
  • Use learning analytics to surface and prioritize course maintenance tasks
  • Leverage financial and student experience data to make recommendations regarding the management of our product portfolio 
  • Manage our content promotion pipeline

WHAT YOU’LL NEED

  • 3-5 years experience in operations
  • Experience interpreting analytics and making data-driven decisions
  • Experience creating and documenting process improvements
  • Familiarity with user acceptance testing
  • Critical thinking and problem solving skills

BONUS

  • Process Management/Six Sigma/Other Operations Training or Certifications
  • Experience in Edtech
  • Experience with bespoke internal tools

ACEABLE PERKS 

  • Join one of Austin's Best Places to Work in 2017 and 2018 
  • Competitive salary and benefits
  • Generous paid time off
  • Passionate, high-achieving teammates excited to help you succeed and learn
  • Our own space on the top floor of a downtown building
  • A team meal every week 
  • Fully stocked drink fridges and snacks + cold brew coffee on tap
  • Company events & other activities (Holiday parties, Happy hours, quarterly volunteering)
  • Transportation stipend
  • Education stipend

At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavascriptLanguages
    • PHPLanguages
    • Node.JSLanguages
    • ReactLibraries
    • ExpressLibraries
    • VueLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS

Location

There’s plenty to do and see around the office, from eating at delicious food trailers to attending an industry event nearby.

What are Aceable Perks + Benefits

Aceable Benefits Overview

Join one of Austin's Best Places to Work in 2021
Competitive pay and benefits
Generous time off programs
Wellness program
LinkedIn Learning
Flexible work schedule
Passionate teammates excited to help you succeed and learn
Our own space on the top floor of a downtown building
A team meal every week
Fully stocked drink fridges and snacks + cold brew coffee on tap
Company events and activities (holiday events, happy hours, volunteering)
Free parking spot downtown in our garage 24/7 or a monthly transportation stipend
Education stipend ($500/year/full-time employee)
Free Roadside Assistance subscription
NOTE: Our team is currently remote due to Covid-19 and we have some awesome virtual perks that come with it (trivia, karaoke, bingo, happy hours, lunch & learns, and more)

Culture
Volunteer in local community
Aceable provides quarterly volunteer events for our team members. Everything from wrapping books at a local elementary school to volunteering at Austin Pets Alive!
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Professional Development Benefits
Lunch and learns
Aceable hosts lunch and learn meetings once per month.
Promote from within
Continuing education stipend
We offer $500 annually for continuing education.
Customized development tracks

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