Manager, Content & Merchandising at Favor

| Austin
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Favor is looking for a Manager of Content and Merchandising to join our Marketing team! The Content team are the people behind the scenes of Texas’ favorite delivery app. While you can get anything delivered, our team ensures that your favorite restaurants are on the app and that their menu content and pricing is up to date. This position is instrumental to Favor’s continued growth. 

Responsibilities

  • Define the merchandising strategy for Favor
  • Lead a team of Content Quality Associates in defining and executing operational goals
  • Develop and operationalize best practices for creating and managing menu content to ensure quality at scale
  • Drive process improvements that will enable the team to support ever growing business demands
  • Build and maintain relationships with key cross-functional partners including Sales, Marketing, Account Management, and Business Analytics
  • Partner with Product & Engineering to drive tooling and systems improvements
  • Manage the relationship with key external partners (data entry)

Requirements

  • 5+ years of experience in online operations and/or content management, experience at a start-up or tech company preferred
  • 3+ years of experience in direct people management
  • Demonstrated critical thinking experience
  • Experience measuring impact against operational metrics
  • Proven success in business process re-engineering optimization
  • Experience defining CMS requirements and content management workflows
  • Customer-centric mind with experience in personalization, segmentation, and cross-selling

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35.

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Sr. Manager, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Director, Integrated Marketing

What are Favor Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
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