Senior Technical Content Developer (Massachusetts) at Rapid7

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Senior Technical Content Developer

Company Description

Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.

The Opportunity

Rapid7's Global Education Services team is looking for an experienced Technical Content Developer for our team. This is an opportunity to build strong content to support the onboarding and continued growth of our customers. Rapid7 is seeking a candidate that brings the right blend of technical knowledge and design skills to enhance our overall customer learning experience. This person reports to the Sr. Manager of Education Services and will mentor junior members of the content development team. If you are an energetic, innovative instructional designer who has the experience and the commitment to develop an industry-best training program, then this could be a great match!

Duties And Responsibilities

  • Architect learning paths and eLearning courseware using a Learning Management System (Skilljar)

  • Curate written, video, and webinar content from customer-facing and product teams in a centralized and indexed Learning Management System

  • Develop and standardize content that enables cybersecurity professionals throughout the customer lifecycle

  • Create a unified brand experience across all products and service education?

  • Collaborate with stakeholders in Support, Customer Experience, Customer Success, Customer Excellence, and Professional Services to ensure content production is aligned with customer needs and product adoption goals

  • Work alongside the Customer Adoption / Onboarding team to increase time to value and reduce initial support tickets

  • Apply principles of adult learning and cognitive load practices to eLearning content 

Desired Skills And Experience

  • Prior experience teaching or deploying enterprise or cloud-based solutions

  • Prior experience producing customer content (videos, eLearning modules, technical presentations, lab guides)

  • Excel at visual storytelling using delivery tools such as powerpoint presentations and eLearning authoring tools such as Articulate 360 or Adobe Captivate 

  • Excellent verbal, written and interpersonal communication

  • Demonstrated ability to transform Instructor-Led Training (ILT) content into an eLearning experience

  • Demonstrated ability to create new content following the ADDIE model of curriculum development

  • Ability to manage multiple projects within tight timeframes

  • Ability to work effectively on global and virtual teams and accommodate time differences

  • Strong project management skills, must be able to self-manage content development process and collaborate with SMEs to produce high quality and impactful content

  • Experience working in cybersecurity preferred but not required; knowledge of the personas working in the cybersecurity community

  • Work in a fast-paced, rewarding environment with tight deadlines and minimal supervision that demands high quality, creativity and consistency

Education and Certifications: ANY of the following

  • BS or MA degree in instructional design, educational technology or similar

  • Professional certification from online training organizations

  • Certified Technical Trainer or Certified Curriculum Developer credential from a military or government agency


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

It has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!

Chris

Customer Success Representative

What are some things you learned at the company?

It’s not just the customer who benefits from the culture of compassion. Internally, Rapid7 employees look out for each other and work together to solve problems. Oftentimes, this ends up helping all parties.

Becky

Senior Manager, Customer Success Management

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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