Senior Technical Writer, Server at MongoDB

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The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The MongoDB Documentation team is a group of writers and engineers who develop and maintain the documentation for the MongoDB Product family. Our goal is to help our readers successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Engineering organization and is tightly integrated with the engineering teams responsible for each product.

The Documentation Team is responsible for the MongoDB Server, Products, Services and its related tools across multiple versions of the product. We regularly tackle topics such as the server API, backups, restoration, creating deployments with enterprise-grade security, managing high availability, and scalability in MongoDB clusters.

You will use your writing and technical skills to write clear and consistent reference documentation and tutorials on high-complexity features. You will write for experienced users and those new to MongoDB. Your work will support a large global community of MongoDB users.

Candidate Profile

Candidates must have experience in a technical writing, technical communications, developer relations, or similar role in the software industry. Beyond industry experience, we are looking for someone who:

  • Has experience writing technical documentation from scratch
  • Possesses strong critical reading and writing skills
  • Has experience with database technologies (NoSQL or RDBMS, MVCC)
  • Is able to write code for technical examples in at least one programming language (e.g., C++, C#, Java, Python, JavaScript)
  • Has experience testing and validating documentable features and concepts

While not strictly mandatory, experience with distributed systems and/or security technologies (e.g. encryption) and authentication protocols (e.g. LDAP) would be helpful.

Position Expectations
  • Advocate for users in everything you write
  • Work with technical and non-technical teams to meet the documentation needs of our users
  • Research complex product features and validate with diligent testing
  • Produce technically accurate and well-written documentation
  • Contribute feedback to the team through copy review and planning discussions
Success Measures

In 3 months

  • You'll be comfortable with our toolchain and writing workflow
  • You can implement small to medium complexity documentation requests
  • You're getting to know our server engineers and are getting comfortable with participating in intra and inter team discussions
  • You've completed the required technical training and courses required for MongoDB Engineering

In 6 months

  • You are getting comfortable doing deep dives into database architecture and technology as part of feature documentation
  • You've got a working knowledge of the MongoDB server and know who to follow up with when you need to learn more
  • You've adapted to our style of writing and your work demonstrates technical writing best practices
  • You begin reviewing the work of your peers and learning from it
  • You and your manager have discussed your career trajectory and growth opportunities

In 12 months

  • You're creating consistently high quality documentation for entire feature sets, complex tutorials, and high level concepts
  • You know how much work you can manage and are contributing at a healthy pace
  • You provide quality copy and technical reviews for your team members

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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Technology we use

  • Engineering
    • MongoDBDatabases

Location

3711 S MoPac Expy, Austin, TX 78735

An Insider's view of MongoDB

How would you describe the company’s work-life balance?

MongoDB selects intelligent and capable individuals who are motivated to capitalize on the massive opportunity in front of us. Although we are chasing this opportunity, there is incredible work-life balance in the form of numerous team outings and a flexible PTO policy.

Chris

Corporate Account Executive Manager

What does your typical day look like?

On a typical day, I work on new accounts, renewals, and meet with prospects. I speak with executives and developers about their applications and get to be at the forefront of the newest technologies! It's great to work for a business that your clients love. We get the best support from our leaders and training to keep us sharp on our skills.

Jessica

Corporate Account Executive

How does the company support your career growth?

MongoDB has grown exponentially over the past few years and as a result, there are numerous opportunities for career advancement. To keep pace, the company is constantly investing in developing its people to lead the next phase of our organization. For those looking to take their career to the next level, there is no place better than MongoDB.

James

Customer Success Manager

What unique initiatives do you have that encourage innovation?

The SDR Team is constantly re-evaluating and improving the way we support and add value to the rest of the Sales Org. In fact, on a quarterly basis, each person on the team proposes and executes a 'team improvement project,' which is something that they feel will add value to the team. These projects ensure that each SDR constantly innovates.

Gigi

Senior Manager, Customer Success

How do you collaborate with other teams in the company?

In any organization, it is essential for teams and departments to work together seamlessly in order to be effective. At MongoDB, the people and their ability to work together is a large reason for its success. Our sales teams interact with other business units on a daily basis.

Brent

Regional Director, Enterprise Sales

What are MongoDB Perks + Benefits

MongoDB Benefits Overview

At MongoDB, our employees get to make a huge impact and disrupt the database software industry every day. However, making a large impact isn’t the only perk of working at MongoDB. We also provide our employees with the resources they need to thrive in many aspects of their lives. We’re devoted to creating an open, innovative, and supportive environment for our team.

From flexible PTO and yoga classes, to fertility assistance and an amazing parental leave policy — the opportunity to make an impact at MongoDB is real and we want to support all of our employees in that journey.

Take a look at just some of the benefits we offer our employees.

Culture
Volunteer in local community
Since its September launch, MongoDB serves ATX has donated over $7,000 to organizations in the local Austin Community!
Partners with Nonprofits
Our Austin office partners with a variety of local charities and non-profits such as Habitat for Humanity, Doc & Gayle Young Food Drive, and more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Our affinity groups include: Underrepresented People of Color Network, MongoDB Women's Group, Underrepresented Genders in Tech, Queeries, The Queer Collective, Veterans, and Green Team
Hiring Practices that Promote Diversity
We partner with: AfroTech, Black is Tech, The Diana Initiative, Latinas in Tech, National Sales Network, Out For Undergrad, PowerToFly, Rewriting the Code, Women in IT Summit, and more
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
MongoDB provides Backup child care assistance.
Generous Parental Leave
MongoDB offers 20 weeks of paid parental leave for both mothers and fathers, and 4 additional weeks of flexible work arrangements for employees who have been with the company for at least 12 months.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
MongoDB sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
MongoDB hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Learn about our Upskill program for SDRs to grow into a corporate sales role: https://www.mongodb.com/blog/post/mongodbs-sdr-upskill-program-the-path-from-sales-development-to-corporate-sales

Additional Perks + Benefits

To read about all of our benefits, take a look at this blog post: https://www.mongodb.com/blog/post/employee-benefits-that-make-a-differe…

We offer: Family support programs, fertility and adoption assistance, flexible PTO, employee affinity groups, mental health benefits, wellness and event programs, global mobility options, and more!

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