SailPoint
SailPoint is the leader in identity security for the modern enterprise.
Austin, TX
Hybrid

Senior Technical Writer

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We're looking for a self-starting, detail-oriented, experienced Technical Writer to join our SaaS documentation team and help us on our mission to provide our users the information they need to be successful - in real time.
To accomplish this, we create documentation to support IT administrators, system integrators, and business users as they navigate our products to accomplish the tasks they need to do, whether that involves initial setup, ongoing system configuration, or managing access to cloud resources. We also contribute to the overall usability of customer workflows by performing initial testing and ensuring in-app messages and labels are clear and succinct.
In the process of creating content for our SaaS identity management customers, you'll work with members of several other teams: Product Management, Engineering, UX/UI design, Professional Services, and Support. You'll need to demonstrate initiative and be willing to dig for answers while cultivating these important relationships.
Responsibilities:

  • Work closely with Product Managers on scope and priority of tasks to ensure timely delivery
  • Collaborate with Engineers to ensure an accurate understanding of how the product works
  • Produce high-quality documentation while working in a continuous deployment environment
  • Solicit stakeholder reviews and perform peer reviews of content produced by others
  • Verify accuracy of documentation prior to publishing, and maintain it as needed


Requirements:

  • 5+ years of professional writing experience, preferably in the IT or cybersecurity sector, backed by a degree in English or a related field
  • Experience writing content for non-technical & technical audiences, such as IT administrators
  • Excellent collaboration & communication skills (both verbal and written)
  • Proven ability to research unfamiliar subject matter and experiment with early prototypes
  • Ability to work in a dynamic, continuous delivery deployment environment


Preferred Skills & Experience:

  • Professional experience writing for a SaaS platform or product
  • Experience following Agile methodologies & using issue tracking tools
  • Comfortable using Madcap Flare and / or Markdown for online delivery of documentation
  • Embrace a user-centric approach to focus on what the customer needs, not what the system does
  • Familiarity with content strategy and information architecture
  • Comfortable working asynchronously with remote teams across multiple time zones
  • Strong preference given to candidates with experience guiding users through the process of integrating systems using config files, REST APIs, and mapping attributes


SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote work program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity employee resource groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring practices that promote diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Family medical leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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