Senior Technical Writer
Summary/Objective
Iodine Software is a healthcare AI company that has pioneered a new machine learning approach -- Cognitive Emulation -- to help healthcare finance leaders build resilient organizations. Cognitive Emulation uses proprietary AI technology and machine learning algorithms to think the way a clinician thinks and emulate clinical judgement. This allows us to help nearly 500 hospitals quickly and accurately identify areas of potential opportunity to accelerate productivity, data accuracy, and financial return.
What You'll Do:
Ready to be a pioneer at a trailblazing company? As our first staff Senior Technical Writer you will spearhead our technical documentation strategy, best practices, and processes in a fast-paced collaborative environment. Your work will include translating complex technical information about the advanced AI components of our products and then creating, client-facing documentation for our expanding line of products. Your audience will be two-fold - mainly targeting external users, but also providing supportive documentation for Marketing and Customer Success teams.
Our ideal Senior Technical Writer will have experience in the Software Development Lifecycle (SDLC) for Data Science-related products. You'll excel in an Agile environment where the ability to work collaboratively with the Product Management team, Data Science experts, and Engineers will enable you to contribute value to our success. If improving healthcare through leading-edge technical products sounds like your next life mission, come join us! Your responsibilities include:
• Research and translate technical information for release notes, end-user training, case studies, and web-based documents needed by technical and non-technical end users.
• Work with our Product Management team to Identify and understand user needs and at times, collaborate with clients to resolve issues with documentation.
• Write, publish, and maintain high-quality content and messaging.
• Establish and improve policies and processes and provide structure to enable best practices for our continuing technical documentation requirements.
• Work with us as we transform healthcare, help clinicians to make better, more informed patient care decisions, and assist in successful patient outcomes.
See Something, Do Something
At Iodine, we are incredibly privileged to be entrusted with an enormous amount of Protected Health Information (PHI) amounting more than 90 million lives. Inherent to our culture is the need to live up to that trust in everything we do. Security is a primary responsibility shared by every Iodine employee and we expect everyone to honor that responsibility. That includes abiding by our security policies, being constantly vigilant to possible risks to the privacy and safety of the information given to our care and bringing forward any concerns about security.
What You'll Need
Minimum Requirements (Education, certifications and experience):
• Bachelor's Degree in Technical Documentation, Information Technology, Computer Science, English, or other relevant degree OR 4+ years of enterprise-level technical writing experience.
• Proven track record of successful SDLC documentation within an Agile/Scrum environment, preferably one that manages large volumes of data and emphasizes Data Science.
• Experience collaborating with Software Engineers, Product Marketing, external clients, and other stakeholders within a software development environment.
• Ability to clearly communicate product features to technical and non-technical audiences.
• Familiarity with commonly used tools and ability to make recommendations regarding appropriate tools.
Preferred Requirements:
• Healthcare industry experience.
• Background with a SaaS and/or Data Science company.
• Experience with Pendo and Confluence.
What You'll Get
This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive the strategy and direction of our product for our users. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about us at www.iodinesoftware.com
You must be currently authorized to work full-time in the United States on a permanent basis.