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Sr Technical Writer

| Austin

At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It should be one of your greatest competitive advantages.

We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

As a Technical Writer, you will document the use of our products and APIs, from the evaluation stage to released production versions. You will develop and write online help for Ping Identity's suite of identity security software and services, collaborating with a team of product managers, developers, and testers to deliver technical documentation as part of an agile software development process.

Job Functions:

  • Plan and write clear, concise user documentation, administrator guides, and online help.
  • Edit technical documentation applying a consistent format and style.
  • Maintain the accuracy and consistency of a growing body of existing documentation.
  • Gather research through use cases, requirements, specifications, code reviews, source code, developers, testers, and your hands-on use of the products.
  • Provide feedback to product managers and developers on end-user usability.

Essential Qualifications:

  • 3 years experience writing for a technology company (or MS degree in Technical Communication).
  • Excellent writing, editorial, and verbal communication skills.
  • Ability to explain complex technical topics clearly and accurately.
  • Ability to self-motivate, with a drive for continuous learning.
  • Ability to understand new technology concepts quickly and to apply them accurately in an evolving dynamic environment.
  • Strong attention to detail.
  • Experience meeting multiple, tight deadlines.

Desired Qualifications:

  • Experience in technical writing for a software developer audience.
  • Experience in technical writing for cloud-based applications
  • Experience working within a software development team.
  • Experience with HTML, XML and markdown documentation delivery.
  • Familiarity with GitHub and source control systems such as Git and Subversion
  • Illustration and diagramming skills (Visio, OmniGraffle, Sketch, or similar tools)

Education Requirements:

  • Bachelor's Degree in Degree in English, Technical Writing, Computer Science, or related field
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • SalesforceCRM
    • MarketoLead Gen


13809 Research Boulevard, Austin, TX 78750

What are Ping Identity Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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