SailPoint
SailPoint is the leader in identity security for the modern enterprise.
Austin, TX
Remote

Sr. Technical Writer at SailPoint

| Austin | Remote
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We're looking for a Senior Technical Writer specializing in APIs to join our Developer Relations documentation team and help us on our mission to provide developers the information they need to be successful - in real time. As a Senior Technical Writer on the Developer Relations team, you will be responsible for defining our documentation strategy, creating content of your own, and serving as an editor and mentor to other team members, making sure the content we produce follows the strategy, style, and architecture that we define.
Developer Relations at SailPoint serves to enable and inspire our external platform developers through the SailPoint Developer Community. These developers need access to the right resources to be successful, and those resources need to be readily available and easy to digest. This comes in the form of API documentation, guides, client libraries, example applications, code snippets, videos, and many other resources. These resources are proverbial links in the chain holding up successful B2B software platforms today. We want to create an open and interactive developer community where developers can share their feedback and sentiments, and SailPoint can quickly enact on that feedback to create a better product.
Responsibilities:
  • Define the documentation strategy for Developer Relations, including information architecture, style, contribution guidelines, and more.
  • Create and edit technical documentation for SailPoint's APIs, client libraries, and SDKs.
  • Lead and mentor developer advocates and cross-functional contributors to produce high quality documentation.
  • Create and describe sample code and applications to demonstrate various use cases of SailPoint's APIs.
  • Work closely with Product Managers to identify and scope documentation needs for new product features.
  • Collaborate with Engineers to ensure an accurate understanding of how the product works and reflect that understanding in our documentation.
  • Solicit stakeholder reviews and perform peer reviews of content produced by others
  • Verify accuracy of documentation prior to publishing and edit existing documentation for accuracy as needed.
  • Create additional media aimed at our developer audience, such as blog posts, talks, and videos.
  • Engage with the SailPoint developer community via social media and (post-COVID) in person to better understand their needs.
  • Understand our audience's various degrees of technical knowledge and ensure our documentation can meet everyone's needs.

Requirements:
  • 5+ years of professional writing experience, preferably in the IT or cybersecurity sector, backed by a degree in English, computer science, or a related field
  • In depth knowledge of JSON, GIT, Open API specs
  • Experience with Markdown and/or structured and minimalist writing.
  • Experience with software development and a variety of APIs
  • Excellent collaboration & communication skills (both verbal and written)
  • Proven ability to research unfamiliar subject matter and experiment with early prototypes
  • Ability to work in a dynamic, continuous delivery deployment environment

Preferred Skills & Experience:
  • Identity and Access Management (IAM) or security experience.
  • 5+ years industry experience in a technical role such as Developer Relations Engineer, Software Engineer, API Product Manager, API Documentation Specialist, Developer Support Engineer, Solutions Engineer, etc.
  • Direct experience engaging with external developers (e.g. through open source projects, working in Developer Relations, conducting API user research, or similar) is a plus
  • Strong preference given to candidates with experience guiding users through the process of integrating systems using config files, REST APIs, and mapping attributes
  • Experience following Agile methodologies & using issue tracking tools
  • Embrace a user-centric approach to focus on what the customer needs, not what the system does
  • Familiarity with content strategy and information architecture
  • Comfortable working asynchronously with remote teams across multiple time zones
  • Experience designing APIs is a plus

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Where we are

11120 Four Points Drive, Austin, TX 78726

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
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What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with Nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Friends outside of work
Eat lunch together
Intracompany committees
Team members on our ALL IN and Culture Crew committees develop and manage events that bring employees together socially and for the benefit of society.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring Practices that Promote Diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Flexible Work Schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote Work Program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Family Medical Leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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