Senior Technical Content Developer (Massachusetts)
Senior Technical Content Developer
Company Description
Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.
The Opportunity
Rapid7's Global Education Services team is looking for an experienced Technical Content Developer for our team. This is an opportunity to build strong content to support the onboarding and continued growth of our customers. Rapid7 is seeking a candidate that brings the right blend of technical knowledge and design skills to enhance our overall customer learning experience. This person reports to the Sr. Manager of Education Services and will mentor junior members of the content development team. If you are an energetic, innovative instructional designer who has the experience and the commitment to develop an industry-best training program, then this could be a great match!
Duties And Responsibilities
Architect learning paths and eLearning courseware using a Learning Management System (Skilljar)
Curate written, video, and webinar content from customer-facing and product teams in a centralized and indexed Learning Management System
Develop and standardize content that enables cybersecurity professionals throughout the customer lifecycle
Create a unified brand experience across all products and service education?
Collaborate with stakeholders in Support, Customer Experience, Customer Success, Customer Excellence, and Professional Services to ensure content production is aligned with customer needs and product adoption goals
Work alongside the Customer Adoption / Onboarding team to increase time to value and reduce initial support tickets
Apply principles of adult learning and cognitive load practices to eLearning content
Desired Skills And Experience
Prior experience teaching or deploying enterprise or cloud-based solutions
Prior experience producing customer content (videos, eLearning modules, technical presentations, lab guides)
Excel at visual storytelling using delivery tools such as powerpoint presentations and eLearning authoring tools such as Articulate 360 or Adobe Captivate
Excellent verbal, written and interpersonal communication
Demonstrated ability to transform Instructor-Led Training (ILT) content into an eLearning experience
Demonstrated ability to create new content following the ADDIE model of curriculum development
Ability to manage multiple projects within tight timeframes
Ability to work effectively on global and virtual teams and accommodate time differences
Strong project management skills, must be able to self-manage content development process and collaborate with SMEs to produce high quality and impactful content
Experience working in cybersecurity preferred but not required; knowledge of the personas working in the cybersecurity community
Work in a fast-paced, rewarding environment with tight deadlines and minimal supervision that demands high quality, creativity and consistency
Education and Certifications: ANY of the following
BS or MA degree in instructional design, educational technology or similar
Professional certification from online training organizations
Certified Technical Trainer or Certified Curriculum Developer credential from a military or government agency