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Technical Writer

| Austin

We are looking for an enthusiastic Technical Writer II with a passion for producing high-quality end-user content that contributes to the overall success of our products. The Technical Writer II will work directly with supporting teams and product managers to create point-solution product guides, best practices, how-tos and definitions.

The ideal candidate is a strong self-starter with project management experience. This role will serve as coordinator for the production and execution of content plans in support of new features and will be responsible for delivering content on pace with product release milestones.

When applying, please note relevant B2B SaaS writing experience.

What you'll be doing:

  • Produces a variety of articles for a wide range of products, targeted toward both new and experienced end-users.
  • Can quickly master complex concepts and features in order to break them down into user-friendly, single-point documentation solutions need-to-know, actionable chunks.
  • Creates documentation plans for new software features that address real-world customer personas and use cases. Maintains familiarity with standard technical documentation concepts, best practices, and procedures.
  • Analyzes existing documentation, making regular updates to maintain quality and relevance Possesses a high degree of creativity, latitude, and autonomy.
  • Enjoys working with cross-functional subject matter experts including marketing, customer support, and development teams, and is equally comfortable spending up to 3/4 of the time working alone to create deliverables.
  • Performs at a high output amidst a lively and fast-paced work environment.

What you'll need to be successful:

  • 3-5 years of technical writing experience and professional work samples
  • Ability to write fully grammatically correct American English and write colloquially; to understand differing user audiences and choose the most suitable voice
  • Has expertise with industry standard writing paradigms: information mapping, chunking, minimalism
  • Has expertise with technical writing best practices
  • Has a working knowledge of HTML and CSS, including the ability to create content and troubleshoot problems independently
  • Avid learner who is able to learn new software quickly and with minimal guidance
  • Possesses excellent attention to detail -- to all facets of a document, including voice, style, and formatting -- when in the editing phase of authoring
  • Able to work under tight deadlines in an agile, often ambiguous, environment.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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