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Technical Writer

| Austin

We are looking for an enthusiastic Technical Writer II with a passion for producing high-quality end-user content that contributes to the overall success of our products. The Technical Writer II will work directly with supporting teams and product managers to create point-solution product guides, best practices, how-tos and definitions.

The ideal candidate is a strong self-starter with project management experience. This role will serve as coordinator for the production and execution of content plans in support of new features and will be responsible for delivering content on pace with product release milestones.

When applying, please note relevant B2B SaaS writing experience.

What you'll be doing:

  • Produces a variety of articles for a wide range of products, targeted toward both new and experienced end-users.
  • Can quickly master complex concepts and features in order to break them down into user-friendly, single-point documentation solutions need-to-know, actionable chunks.
  • Creates documentation plans for new software features that address real-world customer personas and use cases. Maintains familiarity with standard technical documentation concepts, best practices, and procedures.
  • Analyzes existing documentation, making regular updates to maintain quality and relevance Possesses a high degree of creativity, latitude, and autonomy.
  • Enjoys working with cross-functional subject matter experts including marketing, customer support, and development teams, and is equally comfortable spending up to 3/4 of the time working alone to create deliverables.
  • Performs at a high output amidst a lively and fast-paced work environment.

What you'll need to be successful:

  • 3-5 years of technical writing experience and professional work samples
  • Ability to write fully grammatically correct American English and write colloquially; to understand differing user audiences and choose the most suitable voice
  • Has expertise with industry standard writing paradigms: information mapping, chunking, minimalism
  • Has expertise with technical writing best practices
  • Has a working knowledge of HTML and CSS, including the ability to create content and troubleshoot problems independently
  • Avid learner who is able to learn new software quickly and with minimal guidance
  • Possesses excellent attention to detail -- to all facets of a document, including voice, style, and formatting -- when in the editing phase of authoring
  • Able to work under tight deadlines in an agile, often ambiguous, environment.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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