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Technical Writer

| Austin
  • SailPoint is seeking a technical writer to join our team to help solve the complex problems of identity governance faced by our global customers. As writers at SailPoint, we have a simple goal: Make sure the right users get the information they need when they need it. Whether that information is in the product UI, a traditional product doc, or an online offering, the ideal candidate will focus on identifying gaps in customer understanding and then execute to close those gaps.

    Members of our team enjoy a collaborative work environment within a Scrum team, delivering features and improvements of real value to real customers. We’ve been the leader in the Identity Management space for years and consistently appear in the magic quadrant for our industry.  Our culture values empowerment, individual contribution, and high standards of quality and usability.

    Responsibilities:

    • Investigating product functionality through testing and experimentation to understand and document new product features/enhancements 
    • Extracting technical knowledge from subject matter experts and converting to technical-user and end-user consumable content
    • Actively participating in the production of new documentation and review/update of existing documentation in preparation for releases
    • Collaborating with other technical writers and cross-functional team members within the business to identify and resolve content gaps
    • Publishing and curating whitepapers and online content created by you, other technical writers, and/or training and professional services personnel
    • Working with the project managers on scope, sizing, and status of tasks to ensure timely delivery of all documentation products

    Requirements:

    • Ability to grasp and assimilate complex technical concepts and translate into clear and easy-to-understand documentation and manuals
    • Ability to work in a team or with multiple organizational departments in a dynamic and rapidly changing environment
    • Experience with application development including using source management tools
    • Excellent English-language communication skills (both verbal and written)
    • Proficiency in FrameMaker, Khoros, Microsoft Word, and HTML a plus
    • One to six years’ experience planning and writing technical documentation
    • Bachelor’s degree in English, technical writing or related field

    Location: Austin, TX

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

11120 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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