Trademark Document Specialist - Contract
Every legal document tells a story, and every document we process here at LegalZoom touches a customer's life in a very real way, whether it's a document to help them start a business, protect an idea, or protect their family. That's why our Document Processors are so critical. We don't just rely on technology, but our specialists carefully review each document to ensure customer information is complete so that our customers are truly delighted by the final document they receive. Our Document Specialists are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. It's all part of helping our customers achieve their dreams.
What you'll do:
- Assist Customers with inquiries via email regarding government application requirements and order status.
- Proficiently utilize customer support tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations.
- Consistently demonstrate the ability to effectively handle difficult calls and emails.
- Prepare trademark documents ordered by LegalZoom customers.
- Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers' experience and drive efficiency in the delivery of world-class customer support.
- Ensure operational and technical issues are communicated to management team.
- Support operations by cross-training on related jobs.
- Take direction from Leads, Assistant Managers and/or Managers as required.
- Exceptional written and verbal communication skills.
- Detail-oriented and results-driven.
- Ability to work with goals and quotas and excel in a high-pressure, fast-paced environment.
- Copyediting, proofreading, data entry, or academic grading experience.
- Proficiency with, and the ability to rapidly navigate between, the following applications and systems: Windows XP, MS Internet Explorer, Internet search engines, including but not limited to Google & Yahoo, Microsoft Office, including strong skills in Excel, Word, PowerPoint, & Outlook
- Self-starter who works well with or without supervision.
- Team player with excellent communication and interpersonal skills.
- Flexible and able to manage multiple assignments.
- BA/BS Degree preferred
- 1-2 years customer support experience in a high volume contact center, legal or service environment.
- Legal industry background, experience, knowledge or interest.
- Experience processing complex documents such as loan applications.
LegalZoom is an Equal Opportunity Employer, dedicated to diversity.