Software Training Manager

| Austin
Sorry, this job was removed at 8:09 a.m. (CST) on Wednesday, February 12, 2020
Find out who's hiring in Austin.
See all Customer Success jobs in Austin
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Description

KaiNexus is seeking a talented, fun, and energetic professional with experience in enterprise SaaS training. The KaiNexus Training Manager is responsible for all things training for our customers as well as our internal team. This role will be responsible for creating the strategic direction and future expansion of our training program. This person will also be responsible for both planning and delivering internal and external training sessions. The perfect candidate will be able to blend the execution of our training programs with the development of our long-term training direction.


Primary Responsibilities

  • Identify strategies for increasing user adoption through training and enablement
  • Develop a playbook of training plans for a variety of different customer types including in-app onboarding, front-line user education, and advanced user administration 
  • Deliver training sessions to customers via video conferencing, with occasional on-site visits
  • Improve and deliver an internal training program to new and existing employees
  • Improve and deliver both internal and external training around new releases and specific new features
  • Develop both universal and custom training material such as how-to guides, job aids, and presentations
  • Make recommendations to customers throughout their implementation journey
  • Work closely with Customer Experience to identify new training opportunities 
  • Develop knowledge and skills around continuous improvement practices and topics
  • Create a KaiNexus certification program for both customers and employees


Qualifications

  • 5+ years of experience in a similar role at an enterprise SaaS company
  • Strong communication (written and verbal), presentation, and facilitation skills
  • Experience delivering hands-on training
  • Experience deploying education programs that improved user adoption
  • The ability to both execute and to think strategically 
  • An analytical mind that enjoys problem-solving
  • Detail-oriented and well-organized
  • Excellent responsiveness, with a strong customer-centric approach and the ability to serve the organization at all levels
  • Tech-savvy, with a drive to learn new concepts and explain those concepts to others.

Confidence sometimes holds us back from applying for jobs we really want. But we'll let you in on a secret: there's no such thing as a 'perfect' applicant. KaiNexus is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

 

Commitment & Consideration

  • Company-sponsored health plan
  • Retirement savings plan with company match
  • Generous parental leave policy
  • Disability insurance
  • Professional development & education reimbursement
  • This is a full-time salaried position. Salary will be based on experience


KaiNexus is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices. It is the policy of KaiNexus to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. KaiNexus prohibits any such discrimination or harassment.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

1524 S. IH-35, Austin, TX 78704

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about KaiNexusFind similar jobs