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Hypori Inc., a leading provider of SaaS cybersecurity solutions, is a disruptive technology company transforming secure mobility for government and commercial customers. Hypori’s secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. Learn more at https://hypori.com.
Overview: The Corporate IT System Administrator will support operations, security, upgrades and maintenance activities for the Hypori, Inc. IT Infrastructure. This is an entry level technical position enabling professional growth while ensuring that our corporate enterprise empowers our employees to work effectively and efficiently.
Responsibilities:
- Administer and maintain Microsoft 365 / Entra ID (Azure AD), Active Directory, MDM platforms, and enterprise SaaS applications.
- Manage user lifecycle processes, including provisioning, de-provisioning, and access control.
- Support and secure endpoints across macOS and Windows environments.
- Act as an escalation point for Tier 1 and Tier 2 technical issues.
- Support processes and systems for asset inventory and management for hardware, software, and subscription services
- Support the onboarding process of new employees to include building system images, adding accounts to the AD infrastructure, and shipping computers and peripherals to employees
- Keeps up with latest hardware, operating systems, and off-the-shelf software packages and technologies
- Support IT projects to completion with direction from the Corporate IT Manager
- Supports issuing new computer hardware and disposition of end-of-life equipment
- Supports user community through the Jira Service Management system for problem resolution
- Supports IT requirements through direct employee and guest support within the physical office location
- Support video teleconference calling setup as required
- Perform other related duties as required and identified in goals set by the Corporate IT Manager
Qualifications:
- Minimum 3 years of experience in an IT Helpdesk or IT Support role within an enterprise environment.
- Demonstrated competence with Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, NinjaOne, etc.).
- Familiarity with enterprise SaaS administration (Slack, Zoom, Google Workspace, Jira, Confluence, etc.).
- Strong troubleshooting and problem-solving skills.
- Strong English communication skills: the ability to clearly communicate with technical and non-technical users
- Experience with a standardized ticketing system and documenting work tickets is preferred
- A+ Certification is preferred
Position of Trust: Applicants selected for this position will be subject to a personal security investigation and must be a US citizen.
Preferred Attributes:
- Ability to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required
- Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organization
Pay range:
$90,000 - $110,000 USD
About Us
Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offer a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.
Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.
At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact [email protected] for assistance.
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Hypori Inc. Austin, Texas, USA Office
The Hypori office is nestled in the Great Hills area, in the heart of NW Austin, with easy access to major freeways, shopping, restaurants, hotels, and entertainment. Within minutes of the Domain, a large shopping district, it is considered Austin’s second downtown. Let the Hill Country beckon you!
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