Creative Director, Marketing Design

| Austin

BigCommerce, named a 2016 "Best Place to Work in Austin, is seeking a Creative Director, Marketing Design who will be the driving force for impactful, high-quality design-centered thinking in our brand and marketing communications. This position is the leader of a design team that focuses on our website, sales and marketing materials, digital advertising, trade shows, and occasional print advertising. This is a hands-on leadership position, where you will collaborate with cross-functional partners to define project success, develop original concepts, oversee all projects in our portfolio, and directly manage a team of designers. Reporting into our San Francisco based Head of Design, this position is a key component to ensuring that BigCommerce is represented in a professional, engaging, and thoughtful manner across all of our channels. The ideal person for this position is a motivating leader who is proactive in taking ownership of career development, culture, process, and creative standards.

Responsibilities & Opportunities:

  • Define quality markers and requirements for Marketing Design at BigCommerce, including any process requirements.
  • Manage day-to-day activities across the Marketing Design team, ensuring that individual designers adequately understand the problem-space and are delivering to a high-quality.
  • Maintain, govern, and evolve our brand and design guidelines, including visual communication standards across the entire funnel and all channels.
  • Maintain, govern, and evolve our email and web page templates for use across our regular campaign needs.
  • Partner with Marketing leadership to define and optimize harmonious cross-functional processes that enable both creative excellence and business success.
  • Partner with engineering to evolve the front-end behaviors and interactions of our website
  • Be the voice of design, representing design rationale with a clear point-of-view during reviews of creative work and diplomatically raising user-experience considerations to cross-functional partners
  • Define and influence the structure of the Marketing Design team, including hiring, designer development, and performance management.

You are…

  • Collaborative. You motivate your direct reports and stakeholders alike by bringing them along the right steps of the journey.
  • Hands on. You aren’t an armchair Creative Director—you are able to execute the same ideas you verbalize.
  • Detail oriented. You feel passionately that visual communication plays a key part in brand reputation and understand that every detail counts.
  • User centered. You are able to put yourself in the shoes of our users to ensure that every touch-point provides a useful, usable, and delightful journey.
  • A systems thinker. You understand the risks of making decisions in a silo and present system-level considerations at the right time.
  • Outcome driven. You understand that the most amazing visuals only matter if they drive users towards the right result, whether that is emotional or functional.
  • Persuasive. You find ways to get the right people behind your ideas when you feel strongly.
  • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You're innovative, extremely creative and constantly looking for ways to tweak and optimize process.
  • Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome.
  • Pragmatic. You appreciate the latest design trends but can easily filter out what’s useful, relevant, or practical to the task at hand.
  • A utility player. You're willing to help out wherever needed.

Preferred Experience & Qualifications:

  • 7+ years experience designing for responsive web, digital advertising, trade shows, sales collateral, and print.
  • 3+ years in a creative leadership capacity, including managing direct reports.
  • 3+ years experience delivering design in cross-disciplinary teams.
  • Experience establishing and fostering a great culture for designers.
  • Expertise in the Adobe Creative Suite, Sketch, Google for Work, and PowerPoint.
  • Able to manage multiple concurrent priorities, working on several projects at once with careful attention to detail.
  • Experience with JIRA, Craft, Marketo, Hubspot, and other online publication tools is a plus.
  • Understanding of mobile and internationalization is a plus.
  • A portfolio of work that demonstrates excellence in visual execution, user-centered thinking, and brand value is required to be considered for this role.
Read Full Job Description

Location

11305 Four Points Drive, Austin, TX 78726
11305 Four Points Drive, Austin, TX 78726

Perks of working here

Commuter Benefits
Company Outings
Health Benefits
Generous Parental Leave
Stocked Kitchen
Tuition Reimbursement
Unlimited PTO
Volunteering Opportunities
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