Who we are and what we do?

Alchemy is the global leader of innovative Software as a Service (SaaS) solutions that help food companies engage their workforces to drive safety and productivity. Over three million food workers at 50,000 locations use Alchemy’s tailored training, coaching, and communications programs to safeguard our food supply, reduce workplace injuries and increase productivity. From farm to fork, Alchemy works with food growers, manufacturers, processors, packagers, distributors, restaurants and grocery stores of all sizes to build a culture of operational excellence.

In the last year Alchemy was named to the Inc. 5000 list of America’s fastest growing private companies; the Austin American Statesman named Alchemy as one of Austin’s Top Workplaces for the fourth consecutive year; and Outside Magazine named our Bozeman office as one of the best places to work in the U.S. for the second consecutive year. These awards represent Alchemy’s overall commitment to fostering a culture of high performance with a great work-life balance.

What are we looking for?

We are looking for an ambitious and highly motivated Customer Service Representative to join our growing team. You have exceptional customer service and a passion to go above and beyond to help our customers. Your main responsibility will be to provide exceptional support to our customers. This role isn’t for everyone. Your keen detective skills allow you to troubleshoot a symptom yet solve for the larger problem. You are a self-starter and love learning. If you think you’re up to the challenge, we’d love to hear from you.

What you’ll do:

• Provide customer and technical support resolution via email, phone and other electronic medium
• Help customers with ongoing support for any questions they may have
• Build a relationship with the customer and proactively follow-up/through issue resolution
• Document details of all customer interactions in our CRM
• You will use your critical thinking skills to help solve any customer queries
• Assist the Quality Assurance department with any software/product testing prior to release cycles

What you bring to the table:

• You can troubleshoot basic PC and tablet (iOS and Windows) issues
• You are proficient in MS Office and Windows-based applications
• You are comfortable with a role where most of your time is spent on the phone
• You have outstanding customer service skills, including strong written and communication skills
• You have a successful track record of meeting, exceeding goals, and balancing multiple high priority initiatives, in challenging environments
• You have an exemplary work ethic, a “get it done” attitude, and high personal accountability
• You have experience in a help desk environment providing SaaS technical support to individual users
• Some college preferred
• Bilingual preferred: English, Spanish, French, or Portuguese

What’s in it for you?

Alchemy is a growing company with an innovative work environment that offers:

• Competitive compensation plus innovative incentive programs
• Company paid vision, dental and health benefits for employees (spouse, domestic partner, and dependents can be added at additional costs)
• 401k Plan with a Company match
• Paid Time Off
• Company paid short and long term disability
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program

Alchemy strives to maintain a fun and positive environment. Here are some perks offered to employees:

• Flexible and casual environment
• Frequent employee appreciation events
• Game room with ping pong, shuffle board, darts and foosball
• Snacks provided throughout the week
• Monthly onsite massages