Customer Success Representative

Overview of Customer Success Representative

As our Customer Success Manager, you will provide world-class service to Worksmith clients to support our business needs, prioritize their experience and drive continued growth. With excellent communication skills plus a knack for anticipating and solving customer concerns, you’ll guide our clients to success on the Worksmith platform.

The day-to-day responsibilities will include:

• Build and own relationships with key customer stakeholders to establish yourself as a trusted advisor and partner; act as the main point of contact post implementation.
• Manage and nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals.
• Assist with troubleshooting and solving customer issues that arise in a timely manner with a positive attitude and high quality customer service in mind.
• Conduct training sessions to maximize product adoption and engagement among all client users.
• Lead and execute customer expansion projects to ensure timely and successful completion.
• Communicate professionally and energetically with client users and the Worksmith network of local vendors.
• Identify client needs to provide feedback to other areas of our business such as Product, Engineering, Vendor Success.

The right candidate:

• Demonstrates strong communication, interpersonal and presentation skills
• Ability to problem solve timely and proactively
• Detail-oriented; able to capture proper information correctly and accurately
• Displays empathy and the ability to put yourself in the customer's shoes
• Thrives in a fast paced, team centric environment and is adaptable to change 

Basic qualifications:

• Familiarity with G Suite, Zendesk and other project management solutions
• 1-3 years of direct client relationship management and/or facilities management experience

We also look for these qualities in our candidates:

• A willingness to learn
• A positive and hard-working attitude
• Patience and tenacity
• Organized and detail-oriented