Customer Success Specialist

Join Our Team at RealWork Labs!

Hello there! We're RealWork Labs, a dedicated crew of innovators based in Austin, Texas. We're in the business of helping home service providers build online trust with homeowners, and we're pretty good at it, if we do say so ourselves.

We've built a hyper-local content platform that allows service providers to easily share their work through videos, reviews, and photos tied to their job site location. It's all about quality and trust with us, and we're proud to say our platform has proven its worth by helping our clients establish a strong online presence and build trust with their customers.

RealWork Labs is based 100% in the US and headquartered in Austin, TX.

The Role:

The Customer Success team at RealWork Labs is responsible for building long-lasting, consultative relationships with our customers. The Customer Success Specialist acts as a trusted advisor, providing outstanding service and insight into the tools and expertise necessary for our customers to find success with the RealWork Labs platform - expanding their online presence, reaching new customers, and driving additional business to increase their bottom line. Customer Success Specialists provide customers with the advice they need to make the most of their relationship with RealWork Labs, leading to renewed service agreements and increased engagement.

Responsibilities

• Display a positive can-do attitude and demonstrate a commitment to delivering fantastic customer service
• Gain a broad knowledge of our products to answer a wide variety of customer questions
• Use excellent communication skills to establish a conversational rapport and quickly determine customer needs
• Resolve complex customer issues by analyzing problems and providing logical solutions
• Provide clients with training on our products and offer proactive, data-driven suggestions on how they can best utilize our products
• Maintain Salesforce by accurately updating customer records and client interactions occurring either by phone and email

Qualifications

• Enthusiasm for helping customers over the phones, and the ability to educate customers on how to best use a SaaS solution
• 2+ years of phone-based customer success or sales experience required
• Excellent verbal and written communication skills
• Strong organizational skills including attention to detail and multi-tasking
• Adaptable with the ability to learn new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
• Experience handling a high volume of customer interactions via phone, email and text preferred
• Ability to work collaboratively and cooperatively in a team environment

Our Benefits

• Startup environment within a stable, industry-leading company.
• Competitive salary, commission structure & equity
• Health, Dental & Vision benefits
• Regular team outings & events
• Flexible PTO

RealWork Labs is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local, state, and federal law or ordinance.