ABOUT THE ROLE

The Services Analyst is responsible for the management and coordination of both Medicare and Individual & Family Plan constituent service experiences across Bright’s ecosystem of operational vendors. This individual works collaboratively with cross-functional teams design, implement and monitor Bright’s service operations.

YOUR RESPONSIBLITIES

• Analyze and Design process to ensure effective and efficient solutions to operational functions within Constituent Services, optimizing processes to achieve business goals
• Track and report out on project progress and outstanding deliverables to ensure successful implementation
• Support service strategy development and implementation, including existing and new markets
• Intake and triage contact center issues as they arise and coordinate with key stakeholders to identify and implement rapid solutions (could include adhoc scripting, training, updates to process documents, etc.)
• Develop and organize training for service vendors, empowering call center agents with robust information
• Serve as the voice of Bright Health constituents inside the business and drive experience improvement through constituent interaction analysis

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• Bachelor’s degree in healthcare or related field is preferred, but not required
• Two (2) or more years of experience in healthcare (i.e. Operations, Product, or Customer Service setting)
• Experience with regulations from CMS is preferred

PROFESSIONAL COMPETENCIES

• Motivated to join an organization that places relationships at the center of better healthcare delivery
• Experienced in project Management, preferably process design or improvement projects
• Experience leveraging data and technology to solve problems or improve processes
• Strong collaborator, problem solver, and ability to succeed in a continuously changing cross-functional, highly matrixed environment
• Strong Microsoft Suite skills

ABOUT US

At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.

We’re Making Healthcare Right. Together. 

We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!