Associate Analyst, Strategy Operations

| Austin
We are looking for a new Associate Analyst who will play a critical role in improving the service and experience for Favor Customers and Runners. Service is a strategic pillar and key differentiator for our business. In this role, you will be responsible for analyzing, reporting, and organizing key Operations and Customer Experience performance metrics. You will use analysis as an opportunity to recommend tactics and strategies that make the business better.

Responsibilities:

  • Work cross functionally with Favor’s Marketing, Product, Support, and Finance teams to identify next generation initiatives that improve service
  • Analyze data and KPIs for key initiatives and provide recommendations on analysis insights
  • Create and maintain project testing plans and operational documents to ensure alignment with key stakeholders
  • Assist in reporting and presentations for key stakeholders, including the Executive team
  • Respond to internal inquiries and comments from stakeholders
  • Assist with administrative tasks within the market balance team

Requirements:

  • 1-2 years of relevant work experience
  • BA or BS Degree in Business, Math, Engineering or a similar analytical field 
  • Proficient in Excel, Looker or other data visualization tools
  • Strong written and verbal communicative skills
  • Willingness to take on projects with a proactive attitude
  • Ability to work both collaboratively and independently
  • Operations and Last Mile logistics experience highly desired

Ideal Candidate:

  • Detail-oriented. You ensure accuracy and consistency of reporting and analysis through data cleansing, transformation and ongoing stewardship. 
  • Narrative-oriented. You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to communicate results effectively to audiences at all levels of the organization.
  • Action-oriented. You are always up for a challenge, demonstrate strong critical thinking skills and are comfortable navigating through ambiguity.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35.

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Sr. Manager, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Director, Integrated Marketing

What are Favor Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
More Jobs at Favor17 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Operations
Sales
Content
Operations
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Developer
new
Austin
Operations
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Content
new
Austin
Operations
new
Austin
Marketing
new
Austin