Oh Snap!
This job is no longer active - but you can still view the details below.

Business Analyst, Customer Operations

| Austin

What is the opportunity?

The Business Intelligence team is looking for an experienced analyst to focus on customer operations and retention. As a business analyst, your goal will be to use data analysis to yield new insights about our customer base and make recommendations for increasing revenue and operational efficiency.

Here’s a sampling of what you’ll tackle in this role:

  • Own reporting for our Customer Operations team: Identify key performance indicators and design reporting for stakeholders across all levels (individual contributors to the COO) and functions (customer success, onboarding, content, operational excellence). Build both xls and Tableau reports that deliver actionable insights to the team.
  • Dive deep into customer data: You will be tasked with developing a deep understanding of key retention drivers like customer demographics, pricing and product selection
  • Build models to forecast retention and operations: You will build a variety of models to answer operational and financial questions. For example, these models will help us to assess retention impact of operational initiatives, project hiring needs, evaluate new opportunities, and create long range operational and financial forecasts.
  • Dive deep into our Customer Operations organization: As the key data partner for our Customer Operations organization, you will need to develop an intimate knowledge of the inner workings of our business processes and the customer life cycle
  • Interface with Product Team:  Use your customer retention expertise to help inform the roadmap for our Product teams by being a thought partner for new product and process roll-outs

What will it take to succeed?

  • 3-5+ years of experience as a data analyst or in a similar data-focused capacity
  • Demonstrated analytical skills and problem-solving acumen
  • Highly motivated and able to take ownership of analysis projects from start to finish
  • Passion for working in a fast-paced environment, with an ability to adapt quickly to changing priorities
  • Strong communication skills, and the ability to translate the results of complex analysis into a simple and actionable explanation
  • An exemplary work ethic, a “get it done” attitude, and high personal accountability
  • Enthusiasm for local businesses and a fit with Main Street Hub values
  • Excellent Excel and SQL skills are a must
  • Experience with business intelligence software, particularly Tableau, is a plus
  • Bonus points for:
    • Exposure to CRM and marketing automation systems (Salesforce.com preferred).
    • Familiarity with the Local/SMB space

Why is it exciting?

  • You will play an integral role in shaping growth strategy across the entire company
  • This role will report directly to the Vice President of Finance, with close relationships with the Customer Operations and Product teams. You’ll get a well-rounded view into the inner-workings of the organization, and build relationships with key individuals across the company

What are the benefits and perks?

  • Mission-driven, values-based culture.
  • Unlimited paid time off, plus company holidays.
  • 100% paid medical, dental, and vision option.
  • 401(k) match.
  • Employee Stock Purchase Program.

Read Full Job Description

Technology we use

  • Engineering
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages


600 Congress Ave. Suite 1200, Austin, TX 78701

What are GoDaddy Perks + Benefits

GoDaddy Benefits Overview

Austin employees enjoy not one but two sweet office spaces situated downtown. Both locations are on Congress just a few blocks apart, close enough for teams in each building to join forces. Commuter benefits and easy access to public transportation make getting to work a breeze.

Our Sales Office features 360 degree views of downtown Austin and Town Lake, and has nearly 50,000 square feet of space designed with our customers and our culture in mind. The Austin corporate offices clock in at 33,000 square feet of space just a few blocks from the Capitol.

Austin is known for food and coffee, and GoDaddy’s offices are no exception. Employees enjoy kitchens stocked with snacks and drinks, and both offices are equipped with full service Houndstooth Coffee espresso bar.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
More Jobs at GoDaddy24 open jobs
All Jobs
Data + Analytics
Dev + Engineer