Business Analyst, Merchant Operations at Upside (Austin, TX)

| Austin
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Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 300 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. You’ll join a Team whose experience hails from places such as Google, Uber, Amazon, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists.

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding was raised in March 2022 and led by General Catalyst at a $1.5 billion valuation. Other investors include Bessemer Ventures and Formation8.

Meet the Operations Team:

The Operations team at Upside is a diverse group of team-oriented individuals who are committed to our mission of helping communities thrive. Every day, we strive to increase the value we provide to consumers and merchants alike by analyzing system performance, rooting out inefficiencies, and delivering on our promises. The Merchant Operations team works cross functionally to get locations live on the platform and tries to make our product even better for our merchants every day. We value a supportive work environment where we can learn from our mistakes while we take on the constantly evolving challenges that come with supporting a fast-growing business!

What you'll do:

As an Analyst on the Merchant Operations team, you'll drive merchant success & Upside's operational efficiency as we expand nationwide and support our 40,000+ merchant locations by:

  • Implementing merchant launches from large enterprise customers (thousands of locations) to SMB merchants (a handful of locations)
  • Adding new merchant sites (gas, grocery, restaurants, and more) to the platform by configuring the system via internal tools and scripts
  • Ensuring continued participation of merchants by building and using internal dashboards and reports to convey product value to internal partners
  • Developing and improving processes to increase Merchant Operations team efficiency and while minimizing opportunity for error
  • Analyzing merchant metrics and improving site performance by monitoring merchant data feeds and calling out issues to understand merchant health and to prioritize automation projects
  • Running custom ad-hoc investigations and analyses to support Sales and Account Management teams 
  • Working with product & engineering teams to automate the onboarding process, configuration tools, and client reports

What you need:

  • 1-4 years of work experience
  • Strong analytical skills, organizational skills, and prioritization skills
  • A keen eye for detail with an equal focus on process and execution
  • Process and systems-oriented approach to problem-solving
  • Self-starter who gets things done
  • Experience working in a fast-paced environment and interest in doing so at a quickly growing startup!
  • A constant desire for learning and self-improvement

The fine print:

  • Notice to recruiters and placement agencies: This is an in-house search. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here, come join us!

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages


801 Barton Springs Rd, Austin, TX 78704

What are Upside Perks + Benefits

Upside Benefits Overview

Health, vision & dental insurance
Unlimited vacation
Free lunch & snacks at the office
Employee stock option plan
Dog-friendly workplace

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

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