Business Analyst/Solution Architect with a heart of gold.

Engagency has over a decade of experience specializing in enterprise digital transformation projects. We're trusted by market leaders and underdogs in a variety of industries to help them architect and implement digital experiences that engage, convert, and create lifetime customers.

Engagency is much more than a place to work, it’s a place to learn, to lead, and to grow. We’ve created a place where you’re encouraged to explore and develop your skills and interests, both personally and professionally. While we do a lot to nurture and nourish our team, the greatest benefit of joining our team is the balance of autonomy and support that each individual receives.

Do you wish you worked for a company that felt like a family, worked like a team, and treated each other like friends? If this sounds like you and you meet the qualifications listed below, we can’t wait to talk to you!

The Opportunity:

As the Business Analyst/Solution Architect, you will be responsible for the acquisition and management of requirements for new projects, while helping to drive the technical implementation of Enterprise Web Content Management Systems such as Sitecore and Optimizely (Episerver). 

You will create detailed Functional and Technical Solution Architecture documents that map out how the project will be implemented while incorporating all of the business and functional requirements into the solution. Beyond creating the documentation, you will be asked to present the solution to a variety of technical and non-technical audiences to gain consensus before the project moves into development. During the development process you will work closely with the Technical Lead and Project Manager to ensure that the solution is understood and that it evolves over time as the project changes. Finally, you’ll be involved in ensuring alignment between development, quality assurance, and training – using the solution you crafted as the guide to ensure all parties understand what to develop, QA, and train on.

This position is critical to the success of the company and will report directly to the Chief Delivery Officer. We offer a partial remote work schedule with a mix of working in the office and from home. We would prefer a candidate local to Austin, but we’re open to considering remote as long as you’re able to work during our core hours in the Central Time zone of 9am to 5pm.

Key Responsibilities:

• Work closely with clients, development, and managerial staff to understand and define stakeholder needs, and ensure solutions meet business needs and requirements
• Collaborate with the project and technical leads on a project a throughout the life cycle of all projects to ensure successful project execution and ongoing adherence to the solution architected
• Own the development of business requirements partnering with digital strategists, in addition to collaborating with cross-functional groups such as UX designers on functional requirements, development managers on technical requirements, and the QA team on test plans and acceptance criteria
• Conduct independent analysis and review requirements, utilizing knowledge of business systems and requirements, with the ability to supply alternative suggestions/improvements
• Provide guidance on application and integration development best practices, Solution Architecture standards, functional and technical solution architecture design, environment management, testing, and Enterprise CMS best practices
• Engage regularly with clients and Engagency’s development team to offer architectural and implementation guidance
• Interact across the business with technical and business teams, architects, C-Level executives, and key decision makers
• Work with 3rd Party Vendors as required to obtain documentation, APIs, and requirements clarifications
• Synthesize APIs to create requirements and dataflows that bridge business requirements and technical requirements
• Work effectively in agile development environment to plan sprints and ensure development matches requirements and business needs
• Effectively facilitate meetings, brainstorming sessions, and status updates to build consensus with business stakeholders and technical teams

Requirements:

• 5+ years of progressively responsible experience in an internal Business\Technology or technology consulting environment
• 3+ years of professional experience in a Technical Business Analyst role, with business case development/benefits realization experience
• BA/BS degree within or related to engineering, product design, computer science, or relevant experience in those fields
• Serious BONUS POINTS for familiarity with Web Content Management systems, particularly Sitecore and Optimizely/Episerver 

You’d be a great fit if:

• You are a conceptual thinker with strong problem-solving skills who thrives on tailoring solutions to best fit customers needs
• You have excellent verbal and written communication skills, including the ability to develop and effectively present materials and defend your point of view to a variety of audiences 
• We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQ community

More about Engagency:

Good Character = Good Culture

At Engagency, good culture is the natural result of attracting good people. We believe that creating a good company culture is more about what you give, than what you get. We’ve created a culture that is friendly, collaborative, and down to earth. We’ve created an environment where doing excellent work, intrinsic motivation, and going above and beyond is the norm– but we still don’t take ourselves too seriously.

We’ve created a culture that is dedicated to caring for each other, and always doing what’s right for our customers and putting their needs first. We like to work hard, and we like to relax and have interesting conversations over lunch together. A few times a year we like to celebrate all of our hard work and success, with some really fun and memorable team activities. We’ve created a place that we all look forward to coming to in the morning. We’re honored to have been named one of Austin Business Journal’s 2020 Best Places to Work