Why OJO? 
OJO Labs was founded on the belief that complex decision making could be made better through the fusion of machine and human intelligence. Our company has developed a unique, AI-based technology that combines natural language processing, machine learning, and human support. The offering allows for consumers to gain a better understanding of the market as well as their own wants and needs prior to interacting with an expert.
The first big decision we’re tackling is homebuying and selling. We are building an end-to-end real estate platform which provides consumers personalized guidance throughout their journey, readying them to make meaningful connections with experts. In addition, we provide brokers, agents, and loan officers warm and informed introductions to consumers, along with the tools to support a best-in-class experience.
As part of our team, you’d be helping to build technologies that will significantly advance the world’s largest consumer industries while setting a new standard for engagement between people, information, and companies.
About the OJO Analytics Team
The Analytics team is a small but rapidly growing, high impact team at OJO. Our vision is to democratize the use of data in our company and steward building a data-driven decision culture. We aim to provide every team with reliable, trustworthy self-service access to relevant information while partnering cross-functionally and with the executive team on meaningful, deep analyses aimed at performance improvement in every function of our company. Every member on the team strives to have deep subject matter expertise on their relevant domains and has the freedom, opportunity and responsibility to own and manage the codebases for their domains in our data warehouse and BI platform. There is always important, challenging, and exciting work to accomplish in an incredibly fast paced and innovative environment!

What you'll do

  • Work within the Global Analytics team to support Call Center Operations leadership to help develop and deliver the Call Center Vision.
  • Actively monitor, analyze and identify opportunities on how to improve Call Center Teams’ performance on an ongoing basis, becoming a de facto subject matter expert.
  • Create new reports, dashboards and visuals to help monitor call center KPIs and individual operational use cases in our business intelligence platform -- Looker.
  • Attend meetings and be an integral part of the Call Center Operations team day to day.
  • Level up and sharpen your technical skills and understanding of SQL, data structures, data warehouses and business intelligence platforms by slowly taking over the reporting codebase for Call Center Operations to become an end to end functional analyst.

What we need from you:

  • Fierce alignment with OJO’s core values: Embrace Discovery, Relentlessly Improve, Hire Great, and Show Compassion
  • Prior experience in a call center environment strongly preferred, with understanding of typical KPIs, processes, and common challenges.
  • A can do attitude with passion to get the job done, no matter how big or small the task.
  • Growth mindset - Would rather be given a hint or pushed in the right direction to solve a problem rather than be told out right.
  • Proactive -- do not wait to be told what report/insight to work on next.
  • Higher education degree preferred.
  • Extremely strong analytical skills.
  • Strong written and verbal communication skills.
  • Experience communicating with team members and key stakeholders and setting expectations.
  • Advanced Excel knowledge ( including pivot tables, vlookups, index/match, if statements, etc.)
  • Beginner to Intermediate SQL knowledge at minimum and an interest in developing skills further -- helpful for writing ad-hoc queries, accessing our data warehouse as well as understanding broader data architecture patterns.
  • Experience with Business Intelligence Tools such as Looker (OJO Labs’ Business Intelligence Platform), Tableau, Power BI, Mode, Domo.
  • Knowledge and understanding of how to make visuals, use filters, etc.
  • Nice to Haves:
  • Intermediate to advanced knowledge of SQL.
  • Hands-On experience developing and working with Looker Business Intelligence Platform
  • Prior team management experience
  • Python and Data Science Skill Set Knowledge -- Numpy, Pandas, Sci-kit libraries, data wrangling, etc.

What do we have to offer?
● You get to work with the best of the best
● A collaborative, respectful environment where your voice will always be heard
● Competitive Salaries 
● Equity 
● Unlimited/Open PTO Policy 
● Dog-Friendly Workplace 
● Commuter Stipend or Free Parking 
● Optimum Workspace Subsidy
● 70% Coverage of Employee and Dependent Health Premiums 
● Promote from Within Philosophy 
● Volunteer Program 
● Many More – We have a whole team dedicated to making OJO an awesome place to work! 
Who is OJO?
We are an Austin-based, technology startup focused on fundamentally improving the way people make their most important decisions through the fusion of machine and human intelligence. With offices in Austin, TX, Minneapolis, MN, San Mateo, CA, Chicago, IL and Vieux Fort, St. Lucia, we have over 300 employees globally. We are continuously named a Top Place to Work and have recently been named to the Inc. Best Places to Work list for the second year in a row. Backed by top-tier VC’s and industry veterans, we have managed to hire the best technical, product and operational minds to pursue this incredible opportunity. We know we’re onto something big and everyone on our team has a significant impact on our evolving product, team and culture. 
Virtual Life at OJO
At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home through September 2021, and will continue to monitor and respond to COVID-19 proactively.
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

We recently moved (Aug 2019) into our hip new SoCo office - with an unobstructed view of beautiful downtown Austin. Come check us out!

What are OJO Labs Perks + Benefits

OJO Labs Benefits Overview

* You get to work with the best of the best
* A collaborative, respectful environment where your voice will always be heard
• Competitive Salaries
• Equity
• Unlimited/Open PTO Policy
• Hip SoCo Austin Office
• Dog-Friendly Workplace
• Commuter Stipend or Free Parking
• Optimum Workspace Subsidy
• 70% Coverage of Employee and Dependent Health Premiums
• Promote from Within Philosophy
• Volunteer Program (OJO Cares)
• Many More – We have a whole team dedicated to making OJO an awesome place to work!

Culture
Volunteer in local community
Monthly volunteer program called OJO Cares. Each month we go out into the community as a group and give our time to a variety of causes. Our people drive which causes we choose and how we participate!
Partners with Nonprofits
We've worked with some really amazing charities! A few examples are: Mobile Loaves & Fishes Community First Village, Austin Animal Center, We are Blood, Safe Austin, Capital Area Foodbank, and more!
Friends outside of work
Eat lunch together
Intracompany committees
We have a Culture Committee compromised of folks across all departments and job levels. This group helps shape the activities we do together as a team!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Our Executive and Senior leadership teams are diverse and well-rounded.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We've recently partnered with Equinox gym (located in our building) to have OJO specific rates and special classes just for us!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Competitive compensation plans.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We believe life is what happens outside of the office, and we support our team's individual needs to manage their schedules.
Family Medical Leave
Employees who have been with the company for 3 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
OJO holds semi-annual organized family events (such as Family Field Day in the summer) as well as various other options such as family-friendly volunteer opportunities through OJO Cares.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our exempt employees have an unlimited - take what you need - time off policy, and our non-exempt employees each have a generous PTO policy.
Paid Volunteer Time
We have a monthly volunteer program that provides opportunities to our team to give back to the community.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Special rates at Equinox gym, a company offered subsidy and OJO only classes.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
OJO has lots of growth and learning opportunities!
Lunch and learns
Our Data Science and Engineering teams hold regular lunch and learns ranging from beginner to advanced topics.
Cross functional training encouraged
Promote from within
Customized development tracks
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