Business Consultant - Advanced

| Austin | Remote
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Q2 Software is seeking a Business Consultant/ Analyst for our Professional Services team based in Austin, TX. This is your chance to join a high-performance team that is pushing the boundaries of technology to deliver, implement, and support custom code for clients. If you love problem solving and going above and beyond to satisfy clients and their ever-changing needs, then this is the position for you. The ability to effectively communicate with clients, developers, and management will ensure a successful career with our growing team.

 

The Business Consultant Analyst will support us in the execution of client projects. You should be extremely comfortable and confident in delivering Salesforce implementations. We would expect you to be able to take point with clients during the implementation process and guiding the project overall. You will work on multiple projects with different clients and will assist in the delivery of the Q2 origination and loan/lease servicing systems. You will establish and maintain a relationship with the client, having a deep understanding of their business and design requirements that adheres to scope and solution capabilities. The BSA will work closely with Solution architect (if one is assigned to the project) and ensure the system meets the needs of the client.

 

You may be asked to also support the sales team in pre-sales activities, as needed, acting as a Salesforce expert to perform demos, answer questions, and participating in pre-sales discovery, to ensure a complete understanding of the client’s needs.

RESPONSIBILITIES:

  • Business analysis and discovery
  • Business process definition
  • Business process design (jointly with Solution Architect, as needed)
  • You will establish and maintain relationships with the client-side business leads
  • Lead the project implementation team in detailed requirements gathering, user story creation, development, Testing, UAT, training, and launch
  • Integration Design (jointly with Solution Architect)
  • Produce functional, technical and system design documentation
  • Create data flow diagrams and various process flow diagrams to enable a better system of understanding
  • Data Migration Planning
  • You will champion quality on projects, and identify and mitigate risks
  • In charge of conducting UAT with the Business users, and gathering feedback and provide to the Development team.
  • Reviewing the test cases provided by the QA team, and provide feedback.
  • Provide expert advice on application solutions
  • Create use cases and/or report specifications for approval by clients and the Development team
  • Oversee all system maintenance and configuration, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects and fields
  • Administer setup, configuration, and maintenance of the Salesforce platform
  • Support project management in project planning activities
  • You will also support pre-sales activities, as needed, acting as a Salesforce expert to perform demos, answer questions, and participating in pre-sales discovery, to ensure a complete understanding of the client’s needs.

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s Degree in related field or equivalent experience
  • 8-10 years of Salesforce Business Analyst or consultant experience in the Financial Services industry
  • Detailed knowledge of Salesforce architecture
  • Consumer/Commercial experience with in-depth lending knowledge
  • Good understanding of loan/lease Origination and servicing processes and systems.
  • Minimum of 5 years of professional experience working in a Salesforce Administrator role for the design, development, and implementation of large-scale solutions.
  • Experience evaluating business requirements and working with subject matter experts.
  • Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management Excellent people and teamwork skills
  • Experience working in an Agile/Scrum Environment
  • Experience creating documentation for requirements, design, test, and training
    • Excellent oral and written communication skills
    • Good interpersonal skills
  • Ability to travel up to 30% of the time

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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