Q2
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Austin, TX

Business Consultant at Q2

| Austin
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* * * This position can be fully remote within the U.S. * * *

Q2 is seeking a Business Consultant to work closely with Implementation Engineers, Project Managers, and Client Project teams. This individual will be reporting to an Implementations Delivery Manager and will engage in multiple online banking implementations concurrently. Business Consultants provide subject matter expertise while working within various Q2 implementation project teams. You will develop, deliver, and train best practices in both technical and non-technical aspects of a project. The Business Consultant inspects for gaps in training, work aids, and execution detail so that both the client and Q2 teams meet and exceed delivery expectations. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams including various client disciplines. May communicate in various forms to Q2 and Client Executive level staff. These types of communication can include emails, presentations, formal and informal ad hoc meetings. These communication events can include consultative recommendations, setting expectations, developing requirements, negotiating, and facilitating conflict resolution.

RESPONSIBILITIES:

  • Assesses project risks and builds mitigating strategies

  • Trains others in best practices and proper execution

  • Participates in the building plans and guides teams through key on-site activities

  • Works with Solutions Architect and Development to ensure suggested solutions are feasible

  • Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality, and back-office requirements needed to support a successful go-live

  • Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication, and process improvement

  • Supports case management and timely issue resolution by facilitating case reviews

  • Acts as subject matter expert in product features and functionality 

  • Helps to build requirements and solution design

  • Analyses customer’s business and makes recommendations

  • Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to

  • Helps to oversee testing and case resolution

EXPERIENCE AND KNOWLEDGE:

  • Typically requires a Bachelor’s degree in and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

  • Familiarity with enterprise software deployment architecture and methodologies

  • Experience with commercial or corporate banking is a plus

  • Knowledge of effective business requirements practices and support methodologies

  • Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management Excellent people and teamwork skills

  • Remains calm, diplomatic, and cooperative under stressful conditions

  • Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task

  • Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines

  • Ability to train individuals 1-on-1 and in a classroom environment

  • Passion for improving processes and a commitment to customer satisfaction

  • Not immediately, but may at one point in the future include up to 30% travel.


#LI-REMOTE

#LI-KH1

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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