Business Consultant at Q2
* * * This position can be fully remote within the U.S. * * *
Q2 is seeking a Business Consultant to work closely with Implementation Engineers, Project Managers, and Client Project teams. This individual will be reporting to an Implementations Delivery Manager and will engage in multiple online banking implementations concurrently. Business Consultants provide subject matter expertise while working within various Q2 implementation project teams. You will develop, deliver, and train best practices in both technical and non-technical aspects of a project. The Business Consultant inspects for gaps in training, work aids, and execution detail so that both the client and Q2 teams meet and exceed delivery expectations. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams including various client disciplines. May communicate in various forms to Q2 and Client Executive level staff. These types of communication can include emails, presentations, formal and informal ad hoc meetings. These communication events can include consultative recommendations, setting expectations, developing requirements, negotiating, and facilitating conflict resolution.
Assesses project risks and builds mitigating strategies
Trains others in best practices and proper execution
Participates in the building plans and guides teams through key on-site activities
Works with Solutions Architect and Development to ensure suggested solutions are feasible
Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality, and back-office requirements needed to support a successful go-live
Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication, and process improvement
Supports case management and timely issue resolution by facilitating case reviews
Acts as subject matter expert in product features and functionality
Helps to build requirements and solution design
Analyses customer’s business and makes recommendations
Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to
Helps to oversee testing and case resolution
EXPERIENCE AND KNOWLEDGE:
Typically requires a Bachelor’s degree in and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Familiarity with enterprise software deployment architecture and methodologies
Experience with commercial or corporate banking is a plus
Knowledge of effective business requirements practices and support methodologies
Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management Excellent people and teamwork skills
Remains calm, diplomatic, and cooperative under stressful conditions
Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task
Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
Ability to train individuals 1-on-1 and in a classroom environment
Passion for improving processes and a commitment to customer satisfaction
Not immediately, but may at one point in the future include up to 30% travel.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.