Q2
#Q2Peeps
Austin, TX

Business Operations Analyst at Q2 (Austin, TX)

| Austin
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Q2 is seeking a Business Operations Analyst to join the Banking as a Service (BaaS) team. This individual will have strength in financial planning, business operations analysis, collaboration, and continuous process improvement. This role will report to the Director of Business Operations and will create and drive a data-driven decision-making framework to support the ongoing operations of the business. Through consistent and detailed reporting and analysis, the Business Operations Analyst will enable the business to quickly identify data patterns, trends and variances and take corrective action as needed. The Business Operations Analyst will work cross-functionally to provide data and analysis to enhance strategic decision making and will perform special projects to support various operational initiatives. This role requires an individual with a high degree of emotional intelligence, self-motivation, and exceptional analytical skills.

RESPONSIBILITIES:

  • Support the Director of Business Operations and the BaaS Leadership Team in building forecasting models, updating actual results, and making model adjustments as needed.
  • Drive rigor and visibility around key business drivers, metrics, and progress of BaaS initiatives by developing and owning operational dashboards and reporting.
  • Support the Director of Business Operations on deal analysis and overall market pricing initiatives.
  • Support the Director of Business Operations on the development and maintenance of the total addressable market, targeting and behavioral market models for BaaS.
  • Support the development of the Annual Sales Bookings Plan and own all supporting Sales forecasting models.
  • Assist the Director of Business Operations in developing and identifying sales key performance metrics and sales effectiveness tracking methods, which may include:
    • Forecast management, process & systems compliance
    • Pipeline monitoring & measurement
    • Opportunity win/loss analysis
    • Risk to quota attainment
    • Marketing Campaign & Proof point analysis
    • Marketing events analysis & ROI tracking
  • Support BaaS Leadership in driving the adoption of the Salesforce/CRM system and the build out of essential operational processes.
  • Partner with Q2 HR and BaaS Sales Leadership on Sales compensation plans & performance targets.
  • #Remote-LI

    EXPERIENCE AND KNOWLEDGE

    • 5+ years of business experience and a business degree preferred (BA, BS, MBA)
    • Exceptional presentation and communications skills, written and verbal; and interpersonal savvy
    • Experience in strategic, consultative, and analytics-driven roles
    • Ability to assess, research, and translate quantitative data into actionable recommendations
    • Experience supporting and building cross-functional relationships and teams across the organization
    • Ability to turn complex and ambiguous problem statements into structured solutions and partner cross-functionally to act on them
    • Advanced working Excel knowledge with experience in PowerBI and/or similar analytics tools/systems
    • Ability to multi-task and manage multiple priorities effectively

    At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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    Where we are

    Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
    • People Operations
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    What are Q2 Perks + Benefits

    Q2 Benefits Overview

    At Q2 we celebrate and recognize our success is based on the well being of our people. Q2 invests in robust employee health and welfare benefits including generous PTO, HSA Match Program, 401K Match program, Family Planning and Parental Leave benefits, along with a Hybrid Work Environment.

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Highly diverse management team
    Unconscious bias training
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Company Equity
    Employee Stock Purchase Plan
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Company Outings
    Game Room
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Relocation Assistance
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Continuing Education stipend
    Time allotted for learning
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications

    Additional Perks + Benefits

    Q2 also hosts various employee recognition events & activities including:
    * Dodgeball for Charity!
    * Annual Employee Appreciation Day
    * Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee awards)
    * Community Involvement Activities (#Q2Spark)
    * You Earned it! Employee Rewards Program: These are points given from peer to peer recognizing employees for work well done. These points are redeemed for products, or converted into cash donations for various charities of choice, or given to as cash donation to our employee compassion fund.

    An Insider's view of Q2

    What are some social events your company does?

    It's all about the Dodgeball ! We host a HUGE Dodgeball event fundraising for charity. Last year we served the Juvenile Diabetes (JDRF) in Austin. Other companies play for charity with us. We have quarterly events after our townhall company mtgs., community events, and employee recognition events like our "Circle of Awesomeness" celebration!

    Kelley

    Sr. Community & Culture Champion

    How do you collaborate with other teams in the company?

    We have such a collaborative and friendly environment, it's truly authentic and very different from other companies. We're genuinely happy to invest in each other's success and our ability to learn (both technically and personally ) as a team. Q2'ers are really good people I admire and have fun with, at work and socially.

    Mo

    Staff Software Engineer

    How has your career grown since starting at the company?

    I started out as an individual contributor, ultimately finding my passion as a Product Management Leader. Leadership here including SVPs, VPs and Directors in our Product and Engineering groups show a genuine and active interest in mentoring to aid in our career growth. I also like our “Q2 EDU” learning platform.

    Clayton

    Manager, Product Management

    How do your team's ideas influence the company's direction?

    It's important to see yourself as being part of something bigger then ourselves. Learning about people, and not just the work they're doing, but who they are, helps you become an empathetic and more effective leader. Tapping into what people *love* doing, and finding opportunities to match their passion and skills in their work is what we do!

    Sherril

    VP, Product and Engineering

    How would you describe the company’s work-life balance?

    I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

    Taylor

    HR Business Partner

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