Business Operations Analyst

| Austin
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Q2 is seeking a Business Operations Analyst to join the Banking as a Service (BaaS) team. This individual will have strength in financial planning, business operations analysis, collaboration, and continuous process improvement. This role will report to the Director of Business Operations and will create and drive a data-driven decision-making framework to support the ongoing operations of the business. Through consistent and detailed reporting and analysis, the Business Operations Analyst will enable the business to quickly identify data patterns, trends and variances and take corrective action as needed. The Business Operations Analyst will work cross-functionally to provide data and analysis to enhance strategic decision making and will perform special projects to support various operational initiatives. This role requires an individual with a high degree of emotional intelligence, self-motivation, and exceptional analytical skills.

RESPONSIBILITIES:

  • Support the Director of Business Operations and the BaaS Leadership Team in building forecasting models, updating actual results, and making model adjustments as needed.
  • Drive rigor and visibility around key business drivers, metrics, and progress of BaaS initiatives by developing and owning operational dashboards and reporting.
  • Support the Director of Business Operations on deal analysis and overall market pricing initiatives.
  • Support the Director of Business Operations on the development and maintenance of the total addressable market, targeting and behavioral market models for BaaS.
  • Support the development of the Annual Sales Bookings Plan and own all supporting Sales forecasting models.
  • Assist the Director of Business Operations in developing and identifying sales key performance metrics and sales effectiveness tracking methods, which may include:
    • Forecast management, process & systems compliance
    • Pipeline monitoring & measurement
    • Opportunity win/loss analysis
    • Risk to quota attainment
    • Marketing Campaign & Proof point analysis
    • Marketing events analysis & ROI tracking
  • Support BaaS Leadership in driving the adoption of the Salesforce/CRM system and the build out of essential operational processes.
  • Partner with Q2 HR and BaaS Sales Leadership on Sales compensation plans & performance targets.
  • #Remote-LI

    EXPERIENCE AND KNOWLEDGE

    • 5+ years of business experience and a business degree preferred (BA, BS, MBA)
    • Exceptional presentation and communications skills, written and verbal; and interpersonal savvy
    • Experience in strategic, consultative, and analytics-driven roles
    • Ability to assess, research, and translate quantitative data into actionable recommendations
    • Experience supporting and building cross-functional relationships and teams across the organization
    • Ability to turn complex and ambiguous problem statements into structured solutions and partner cross-functionally to act on them
    • Advanced working Excel knowledge with experience in PowerBI and/or similar analytics tools/systems
    • Ability to multi-task and manage multiple priorities effectively

    At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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    Location

    Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

    An Insider's view of Q2

    What are some social events your company does?

    We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

    Kelley

    Sr. Community & Culture Champion

    How has your career grown since starting at the company?

    I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

    Andy

    Salesforce Admin.

    How would you describe the company’s work-life balance?

    I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

    Taylor

    HR Business Partner

    What are Q2 Perks + Benefits

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K) Matching
    Company Equity
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Company Outings
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Relocation Assistance
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Time allotted for learning
    Online course subscriptions available
    Customized development tracks
    Paid industry certifications
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