Business Systems Analyst, Salesforce

| Austin
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As the Business Systems Analyst, Salesforce, you are a key member of the IT team, providing oversight and strategic direction for the implementation, design and maintenance of YETI's salesforce environments.  You will be responsible for building, enhancing, and maintaining systems for eCommerce, Customer Experience, Business Development, Sales and other key stakeholders across YETI.

A look at your day-to-day

  • Able to troubleshoot issues, an expert problem solver who is able to quickly and proactively identify and resolve issues and is able to independently conduct root cause analysis
  • Prepare business process diagrams, requirements, and functional and technical specifications
  • Effectively manage 3rdparty service providers and consultants
  • Build and execute test cases; document test results and obtain stakeholder approval
  • Balance competing priorities in order to effectively manage stakeholder expectations
  • Ability to work a flexible schedule including evening and weekend hours if necessary to meet department and corporate goals and objectives.
  • Demonstrate strong analytical skills to resolve technically complex problems, validate expected outcomes with stakeholders
  • Support YETI’s salesforce instance, including service cloud, sales cloud, communities, marketing cloud, commerce cloud
  • Recommend adoption of emerging salesforce technologies, evaluate effectiveness, develop roadmap and changes to YETI platforms and systems.
  • Exhibit a strong drive to achieve business results through leading projects and implementing minor enhancements.

Now for a little bit about you….

  • Appropriate degree from an accredited college, or equivalent experience/combined education, with professional experience and specialized training commensurate with assignment.
  • 5+ years of IT progressive experience, with a minimum of 3 years of experience working in salesforce communities, service cloud, marketing cloud, and eCommerce / commerce cloud.
  • Experience designing and implementing salesforce workflows and case management
  • Experience with salesforce custom development, communities, and/or mobile enablement
  • Core member of implementation team during system upgrades and point of contact for post-implementation support
  • Familiar with Project Management, Change Control, Incident Management, IT Controls/Audits and System Development Lifecycles
  • Salesforce Developer and/or Admin certified is a plus 

 

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Location

7601 Southwest Pkwy, Austin, TX 78735

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