Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Job description

Do you get excited by the challenge of scaling a fast-growing company through strong analytics and business insights? We’re looking for a CA/PA Business Analyst with a passion for infrastructure, business intelligence, and driving informed business decisions from data. You will lead strategies to translate raw data into valuable business insights, guide initiatives to measure business health, build dashboards, invent key performance indicators, and more.

More about you

The perfect candidate will have a background in applied statistics, economics or a related quantitative field, strong business instincts, proven data visualization skills, experience engaging with executives, and a strong software service management history. You are a self-starter, eager to learn, focused on impact, and have success building data tooling and insights to drive understanding, progression, and decision making for large organizations.

In this role, you will get to:

• Become the trusted advisor to our Customer Advocate and Product Advocate teams
• Dig into a variety of large data sets to identify trends, gaps, and opportunities to move business forward
• Design and carry out experiments like A/B testing to inform decisions
• Define metrics and provide reporting to show how our business is going
• Work closely with data engineers to build a scalable data infrastructure for analytics
• Use data visualization, statistics, and storytelling to effectively answer open-ended business questions
• Present your awesome data results and recommendations to senior leaders

On your first day, we'll expect you to have:

• Experience working on service management challenges like help desk queue management, support analyst capacity forecasting, CSAT analysis, and process modeling
• 5+ years experience in an analytics field
• Strong discernment to navigate through complexity and ambiguity
• Strong interpersonal skills to tell data stories to a non-technical audience
• Strong technical background in data visualization tools like Tableau, statistics, measurement, SQL, data instrumentation
• Project management skills

It's great, but not required, if you have:

• Experience in B2B, channel sales, marketing
• Experience working with a software company
• Experience with distributed computing (Hive/Hadoop)
• Familiarity with basic data sciences concepts like algorithm training, logistic regression, and outlier detection
• Technical skills in R/Python

More about our team!

The Sales Strategy and Analytics team takes raw business data and turns it into knowledge. We filter out the noise, test hypotheses, make the complicated simple, and give our colleagues the tools they need to be awesome. We’re collaborative, inquisitive, imaginative, creative, and fun. As the work evolves, so do we. But we stay committed to outstanding results.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.