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Customer Operations Analyst

| Austin

Who we’re looking for:

Modernize is looking for a driven, and confident Customer Operations Analyst to support data mining, cleaning, and analytics to drive our largest and highest revenue client partnerships. It’s not just an Account Manager role, you are responsible for strategically managing close relationships with top influencers and C-level executives. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an assigned portfolio of customers. You will serve as a subject matter expert on Modernize’s digital marketing and lead generation solutions consulting with your customers to develop ways to maximize desired outcomes, ensure ROI, and create high customer satisfaction.

What you will do:

Data Guru:

  • Identify, analyze and interpret trends or patterns across complex data sets

  • Interpret data, analyze results using statistical techniques and provide ongoing reports

  • Perform in-depth data analysis and investigation across the top customers to drive performance and revenue optimization: geographical changes, product changes etc.

  • Leverage Qliksense to develop ad-hoc reports using client data to support Enterprise team

  • Adept at queries, report writing and presenting findings in clear and concise manner

Customer Advocate and Collaborator, Team Player, Project Manager and culture fit.

  • Partner with Business Intelligence and Engineering teams to propel development initiatives through the pipeline

  • Create and project manage reporting and development JIRAs for Enterprise team

  • Work with management to develop and define new processes for data capture, cleansing and reporting

  • Work with management to prioritize workflow for the greatest revenue impact across Enterprise and Wholesale revenue channels

  • Communicate with technical stakeholders from Customer base to streamline reporting delivery and adherence

What you will need:

  • 2-3 years of experience in data analytics role, supporting high priority initiatives with hard deadlines

  • Excellent data analysis and analytical skills with experience using business intelligence suite such as Tableau, Qlikview/Qliksense, strongly preferred

  • Expert in Excel

  • Ability to work in a fast-paced environment

  • Startup experience highly preferred

  • Bachelor's Degree in Statistics, Computer Science, Economics or relevant field

Who you are:
  • Proven track record of executing complex analysis in a high pressure environment

  • Strong communication skills across stakeholders, including Director and Executives

  • Strong business acumen

  • Adaptable and even keeled

  • Detail and process oriented; an ability to effectively prioritize workload

  • Ability to thrive in an environment of change and uncertainty

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • HTMLLanguages
    • CSSLanguages
    • SASSLanguages
    • jQueryLibraries
    • PreactLibraries
    • VueJSLibraries
    • HadoopFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • EloquaEmail
    • MarketoLead Gen

Location

We are located in the heart of downtown Austin, right up the street from the capital with a rooftop patio overlooking Congress Ave.

An Insider's view of Modernize

What's something quirky about your company?

One of our core values is "Authentic, fun, and a little weird". Our employees here at Modernize are celebrated for their diverse backgrounds and experiences that make them each uniquely valuable to our company as a whole.

Christina Wells

Director of People Operations

What does your typical day look like?

Getting the opportunity to work on strategic projects and build projects from scratch. It's always really exciting when your executive team puts that level of faith in you to work a project from nothing to something very impactful to the business.

Ryan DuCharme

Enterprise Sales Director

How has your career grown since starting at the company?

Modernize gives all employees an opportunity to develop and grow at a pace that suits them while encouraging us to design our own path. I was hired as an Account Manager and showed interest in wanting to learn more on the marketing side, so they created a role for me and helped with the transition. A year later I couldn't be happier.

Barry James

Email Marketing Associate

How do you make yourself accessible to the rest of the team?

I foster an open environment where both problems and solutions can be openly discussed. I embrace a management philosophy called Radical Candor which encourages the team to care personally and challenge directly. By putting Radical Candor at the forefront of our team culture, we bypass non-productive behavior while focusing on growing Modernize.

Alan Godfrey

EVP Corporate Development/Customer Success

What’s the vibe like in the office?

It’s easy to cite that Modernize is stellar for our puppy policy, catered lunches, and unlimited PTO, but it is our culture that truly sets Modernize apart. Employees are thoughtfully set up to thrive and grow in our creative, collaborative, quirky community.

Cassie Morien

Senior Content Strategist

What are Modernize Perks + Benefits

Modernize Benefits Overview

The Modernize family is aware of just how much value each of our employees brings to our company. Because of this, we want to take care of our employees in return. We offer a plethora of perks and benefits to not only ensure our employees feel taken care of but also to create a fun and dynamic work environment that keeps them excited to come to work every day!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Catered lunches 3 times/week
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
$100 tax free monthly parking stipend
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Flexible Open PTO. FREE Food! Kegs on Every Floor. Catered Lunch 3 times/week. Flexible Hours. Company outings & Family Events. Full Shower Facilities. Career Development Focused.

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