Data and Privacy Operations Manager at Cloudflare
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
What You’ll Do
Ensuring the privacy of personal information is core to Cloudflare’s mission to help build a better Internet, and we’re looking for a data and privacy operations manager to help Cloudflare navigate the complicated challenges of processing personal data amid an ever-changing regulatory landscape. Our legal team helps the company deal with complex matters by anticipating complications and distractions, and guiding the company around those obstacles. Our new data and privacy operations manager team member will help foster our unique corporate philosophy and approach, in which the security and privacy of our customers’ data are paramount. We are looking for an exceptionally talented, energetic and friendly operations manager to join our legal team in Austin. This role is ideal for someone who is a proactive self-starter with exceptional organizational abilities and who is skilled at working cross functionally with a variety of business teams and roles. This position reports to Cloudflare’s Head of Privacy and Data Protection Officer.
As part of the job, you will:
- Maintain and grow Cloudflare’s data governance program, including overseeing Cloudflare’s data inventory, data classification policy, and data retention policy; identifying data protection issues and proposing solutions; and translating practices into official policies and procedures to help mitigate risk while supporting business objectives.
- Partner with privacy counsel and business teams to develop and maintain scalable, systematic processes for maintaining Cloudflare’s data inventory, data map, and data retention and classification policies.
- Conduct privacy reviews of new vendors and routine privacy audits of existing vendors.
- Work closely with Cloudflare’s Privacy Program Manager in implementing relevant elements of Cloudflare’s privacy program.
- Work closely with Cloudflare’s Security Compliance team in designing and implementing evidence to meet privacy certification controls.
- Manage status and reporting to provide project clarity to team members and leadership to ensure timely deliverables.
- Manage implementation of privacy tech tools to improve privacy program maturity.
Examples of desirable skills, knowledge and experience
- Bachelor’s degree and 5+ years of experience in strategic program roadmap design and execution, preferably including professional experience in technology privacy and data protection.
- Strong interpersonal skills and experience in working cross-functionally with a variety of teams, including engineering teams, sales teams, and product teams.
- Exceptional verbal and written communication, organization, and project management skills, including a strong desire and ability to make complex topics understandable for various audiences.
- Self-starter with the ability to learn in a fast-paced environment with minimal supervision.
- Professional experience managing a large program or multiple small simultaneous programs start to finish.
- CIPP/US/E/CIPM or CIPT or other privacy or risk and compliance related certifications a plus (i.e. CISA or CISSP).
- Audit/Consulting/Client services experience a big plus, especially regarding Privacy, Security or Control frameworks.
- Technical expertise and an understanding of the way that the Internet, and companies like Cloudflare, operate is a plus.
- This role will be full time based in our Austin or DC office, when we return to the office. Remote work is not available at this time (relocation assistance would be provided)
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
126.96.36.199: We released 188.8.131.52 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.